Tag Archives: sustainability

Apr 01 2026
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The 2026 Sustainability Shift

We’ve come a long way on the ‘eco friendly’ journey from appealing to early adopters, premium pricing and novelty through to it being given that any brand’s product is manufactured ethically and sustainably.But as we move through 2026, the landscape has shifted somewhat and sustainability is most certainly no longer a luxury add-on or a PR strategy; it has become a necessity for brands and a non-negotiable demand from the consumers.

This change has moved on and isn’t just about ‘saving the planet’ in an abstract sense. It is driven by a mix of stringent new laws and a very specific mindset: the Thrifty Eco consumer, which is quite common in the UK today. The Cost Per Use (CPU) is becoming increasingly important, purchase price divided by the number of uses, enabling consumers to measure the long-term value of their product and a higher quality item with a greater upfront cost, often lowers the average CPU meaning consumers can save money by spending more.

Built To Last

The cost-of-living crisis has, for many,  changed how we shop and according to the KPMG UK Consumer Pulse 2026, a massive 58% of UK shoppers believe the economy is worsening. This financial anxiety has birthed a more cautious, “low-time-preference” consumer.

We aren’t buying eco-friendly products just to be noble; we are buying them because we cannot afford for things to break. In 2026, the takeaway for brands is clear which may are adopting, don’t just market ‘green’ market ‘longevity’. When budgets are tight, durability is the truest form of sustainability. The greatest environmental sin a product can commit is being disposable or having a short lifespan. Shoppers are now prioritising items that carry 10-year warranties or “designed for life” badges, shifting back to the traditional traditional ethos of “Buy once, buy well.”

The Death of the Vague Claim

If you feel cynical when you see a ‘natural’ logo, you aren’t alone. Research from the 42 Technology Consumer Sustainability Report 2025 shows that while 84% of us are trying to live greener lives, only 16% actually trust what brands tell us.

This fatigue has met its match in the law. Following the 2025 bans on misleading ads, the Competition and Markets Authority (CMA) has taken the gloves off. Under the Digital Markets, Competition and Consumers Act, brands now face fines of up to 10% of global turnover for misleading claims. We are moving from ‘Eco Friendly’ (vague) to ‘Carbon Neutral verified by [Standard X]’ (specific).

The Financial Cost of “Bad” Packaging

Sustainability is no longer just a moral choice; it is a balance sheet requirement. New Extended Producer Responsibility (EPR) rules mean retailers pay more for “red-rated” packaging (hard to recycle) and less for “green-rated” versions.

Packaging that uses multi-material laminates or virgin plastics now carries a heavy financial penalty for the brand. This is why you will see less bulky plastic in delivery boxes. Retailers literally cannot afford to send it to you anymore. For the consumer, this lifts the “recycling guilt” of a wheelie bin overflowing with plastic air pockets after a single online order.

ESG Compliance at the Shelf Edge

For homeware brands, the challenge is now about proving Environmental, Social, and Governance (ESG) compliance at the point of sale. You cannot hide a questionable supply chain behind a glossy advert anymore. Retailers are increasingly using “Repairability Scores” on price tags for Small Domestic Appliances (SDA).

If a toaster or a kettle is glued shut and impossible to fix, its score will be low, and consumers are voting with their wallets. Brands like Dualit have seen a surge in interest because they have long offered spare parts for every component. In 2026, the ability to buy a new heating element for £15 rather than a new toaster for £60 is the ultimate “green” feature.

Re-commerce and the Second Life

Despite tight budgets, the appetite for ethical shopping remains. Industry reports from GS1 UK show that 67% of consumers are willing to pay more for products with verified sustainability credentials. We are also seeing a boom in ‘Re-commerce’, with the pre-loved market growing five times faster than standard retail.

Rather than seeing the second-hand market as a threat, the most successful brands in 2026 are treating it as a “second bite at the cherry.” Retailers are now launching their own resale sections, offering store credit in exchange for old products. This keeps the customer in the ecosystem while providing a high-margin “pre-loved” item for the next buyer.

Digital Product Passports (DPP)

A major shift this year is the introduction of Digital Product Passports (DPP). Driven by EU regulations that UK brands have adopted to maintain trade fluidity, these QR codes turn a product into a transparent story.

Scanning a code on a wooden dining table now shows exactly which sustainably managed forest the oak came from and the carbon footprint of its journey. This is spearheaded by Gen Z and Millennials, who view “ownership” as a temporary state. They consider a product’s resale value before the first transaction is even complete. Brands that facilitate this through “buy back” schemes or DPPs that stay with the item through multiple owners are winning the loyalty of this digitally savvy demographic. This approach will inevitably trickle down to other categories including those daily essentials we use in the kitchen such as utensils and much more.

Case Studies 

The brands winning in 2026 are those that replace vague adjectives with specific engineering achievements and “Closed Loop” manufacturing where factory waste is recycled back into the production line.

Miele has become a lead example of how to ensure ESG compliance at the shelf edge. Their 2026 marketing focuses on precision and waste reduction:

  • Cooking: Ovens adjust to use only the exact heat needed, while hobs heat only the specific area a pan requires, reducing energy waste.
  • Laundry: Their honeycomb drum technology is marketed as a garment preservation tool, ensuring clothes last longer and stay out of landfills.
  • Dishwashing: Modern units now use as little as six litres of water and have reduced detergent consumption by 30%.
  • Cooling: Advanced refrigeration tech now extends the shelf life of food by up to five times, directly tackling the UK’s food waste challenges.

Quality is the New Eco

For brands, the days of sticking a green mark on a box thinking ‘job done’ and hoping for the best are gone. By 2026, people have grown wise to the difference between a brand that cares and a brand that is managing consumer guilt. Sustainability is no longer a secondary consideration over design; it is the de facto starting point of making a well designed practical and truly sustainable decent product.

If a company cannot prove their appliance will last or provide proof behind their claims through a quick scan of a QR code, shoppers will always look elsewhere. We have moved away from the habit of buying  products to merely  throw them away, shifting instead towards buying items that we intend to keep and that they are worth investing based on its lifecycle. The brands that will inevitably come out on top are the ones that are being honest with consumers, focusing on quality that actually stands up to daily life and the test of time reducing the average cost per usage.

To read the published article by Rupert Cook, Marketing Director, please visit Housewares Magazine

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Feb 29 2024
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Sustaining the sustainability conversation on the shop floor to create rewarding connections

The green agenda is a discussion with consumers that extends beyond the realms of novelty, it’s now the norm for all and standard parlance in any sales demonstration as most consumers will have questions. So what should retailers be doing to appeal to their consumers when they land in your store to purchase a new product and looking to receive a superb customer experience?

It’s also worth remembering that ‘Eco’ extends beyond the simple running costs or energy consumption. Insights specialists Kantar points out that consumers are increasingly making ‘values-based purchases’. More than ever consumers are looking long-term with their purchases looking for environmentally friendly manufacturing, durability, repairability as well as of course efficiency.

Look at the facts as published by 52 Huge and realise the opportunity through a clear sales approach that brings sustainability into the conversation early as Sustainable Products have an overall 17% market share and an opportunity for 32% share of growth. This is evident by the fact that ‘Products’ marketed as sustainable grew 2.7x faster than those that were not and for those who operate an omnichannel retail experience, 75% of sustainable goods sell better online than in-store.

However, when it comes to what matters with your customers, 78% of consumers feel that sustainability is important with 62% of people saying that they “always or often” seek products to purchase because they are sustainable. Of these, 55% of consumers are willing to pay more for eco-friendly brands and 84% of customers say that poor environmental practices will alienate them from a brand or company.

With so many layers to unpack, it’s important that you get the facts from those brands you resell within your store and online. Ask for the details and insist that the brand train your staff in areas of sustainability in relation to the brand ethos and their range. Without the facts as stated by your brands, your sales team can’t qualify questions and sell comfortably to consumers. Work collaboratively, as a team, with your brands to enhance the customer journey and their overall experience.

It’s interesting to note 2023 research from the UK Government and The Behavioural Insights Team, indicated that while 49% of consumers knew where to find energy labels on products in-store, they ‘tended to trust and depend on sales advisors  in store to educate and aid them with energy labels’. However, despite them being introduced in 1994 and updated in 2021, many do not truly understand what they mean. How can it be that this legal requirement by manufacturers and retailers to measure and display on products is compulsory and yet still so few know the true meaning of such ratings. Other research from GFU showed that those aged under 35 were 37% more likely to spend more, increasing for those over 35 to a whopping 53%. Imagine what helping customers understand the ratings better could achieve to enhance the sales journey, enabling an easier process to sell up through a range and in turn potentially and easily increasing your average transaction value.

Other useful areas for discussion with your consumer when assisting the sales journey should look to include the following as highlighted by Utilities One

  • Reduced Energy Consumption: Energy-efficient appliances consume significantly less energy compared to their conventional counterparts. This translates to lower electricity bills and reduced strain on power grids.
  • Environmental Impact: By using less energy, energy-efficient appliances reduce the demand for electricity generated by fossil fuels. This, in turn, lowers greenhouse gas emissions and contributes to combating climate change.
  • Long-Term Savings: While energy-efficient appliances may have a higher upfront cost, their lower energy consumption results in long-term cost savings. Over time, the savings on electricity bills can offset the initial investment.
  • Extended Lifespan: Energy-efficient appliances are often built with higher-quality components, resulting in increased durability and longer lifespans. This reduces the need for frequent replacements and decreases electronic waste.

Complement these tips with brand related facts as supplied to your team by the brands in your range. This level of detail enables the shopper to feel better informed and as a consequence is more likely to buy, as it responds to their sustainability quest and enables them to make informed purchasing decisions.

Your customer should feel that they are talking to a competent and knowledgeable individual that creates trust in the sales process, which in turn elevates not only your sales but also your relationship with your customer. The win-win is obvious for both you and your brand. So do encourage and welcome sales and brand training whenever it is offered, as it really does equip those on the front line to create rewarding connections for all, including your customers, on the shop floor and online.

To read the published article written by Dan Todaro, Managing Director please visit ERT Online

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Feb 05 2024
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Fast Foward – AI Will Dominate in 2024

There is one main trend that has taken the world by storm in 2023 and it will only increase and improve its presence and capabilities into 2024. This is for some, the elephant in the room….AI. Contrary to popular belief, AI has actually been around for many years but not as prevalent as it is now, its resurgence has completely changed the game. From writing entire books and songs to being implemented into consumer electronics and domestic appliances to make the products more intelligent. If you take a look at some of the big players in the market you’ll notice more and more are adopting AI, whether this is for energy-efficient washing cycles or improving picture quality on TV, the use cases are becoming less niche and more general. 

2024 will see a huge shift in focus to implementing AI into many products, some that many may find surprising and will no doubt continue to enter every category. It will be used as a selling point, in the context of productivity. As evident with Microsoft who is actively using AI (Copilot) to carry out a plethora of tasks in a matter of minutes that would otherwise be considered either time-consuming or tedious processes. Alongside this, automation will see a rise in 2024, with AI becoming more intelligent and its capabilities increasing, allowing users to automate many more processes and streamline work, in turn making them more productive in a short period of time.

Integrate this capability with artificial intelligence, which helps track patterns in your laundry, cooking, and cleaning routines. This integration allows the AI to seamlessly update the software of your connected appliances, akin to updating apps on your phone or tablet. The AI features enhance efficiency, optimising processes like a more energy-efficient wash cycle that maintains excellent cleaning results through seamless connectivity.

2024 will also see the rise in sustainable technology which we saw becoming a focus in Q4 2023. The front runners of Google and Apple making their products either out of sustainable materials or providing continuous support to their products for years to come in an effort to reduce e-waste. Gone are the days when your phone would have a 3-year life cycle before needing to be replaced.

This scrutiny on sustainability extends to every device and appliance on our person and in your home and AMDEA, I think, explains it best:

“Over the last twenty years AMDEA members have focused on design and new technologies which have dramatically and continuously reduced energy and water consumption of appliances in our homes. With 170 million essential large appliances in the 28 million homes across the UK, the technology in each machine that contributes to mitigating climate change can collectively make a major contribution to carbon neutrality”

Visit https://www.amdea.org.uk/campaigns/sustainability/ for more information

Another trend that will be sought after by many businesses rather than consumers will be cyber security. With more and more companies falling victim to cyber security breaches with countless consumer data being leaked subsequently, 2024 will be the year companies double down and invest. Research has shown that one in two businesses fall victim to a successful cyberattack in the past three years with the cost of these attacks to the industry expected to grow to over $10 trillion by the end of 2024.

In the context of the independent retailer whilst you may think that these trends do not necessarily apply to your business immediately, don’t delay to understand their importance. Generationally the relevance of sustainability is huge as will the shift to AI in the context of improved functionality, ease and sustainability.

AI is our friend, not a foe. It not only helps us magically enhance the photos we take on our smartphones, it helps us save money on our wash cycle and improve our cooking skills and so much more. Get to grips with it and understand it as you won’t be able to avoid the conversation in the context of your range, sales process and customer experience. It’s going to dominate in 2024 and that was evident from IFA and will be again at CES this coming January.

To read the published article written by Dan Todaro, Managing Director please visit ERT Online

Photo by ThisIsEngineering

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