Tag Archives: Field Marketing

Jun 03 2026
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Resilience, Repairability, and the Rise of the ‘Quiet Premium’: Navigating the 2026 SDA Landscape

While the wider economic climate remains cautious, the UK’s Small Domestic Appliance (SDA) sector is proving that it’s more than just a ‘nice-to-have.’ With the market on track to reach £3.7 billion by the end of the decade, we look at the trends from Gen X spending power to the circular economy that are defining the retail winners of 2026.

The kitchen counter is currently the most hard-fought real estate in the British home. Following several years of volatile consumer confidence, the Small Domestic Appliance (SDA) market has emerged not just intact, but as a primary driver of retail growth. Valued at £2.8 billion in 2025, the sector is projected to climb toward £3.7 billion by 2030.

But for retailers, the “how” and “why” of purchasing has fundamentally shifted. As we move deeper into 2026, success is no longer about simply stocking the latest viral gadget; it’s about meeting a more disciplined, value-conscious, and tech-literate consumer.

The Demographic Tug-of-War

The digital transformation of the sector is undeniable, with 73% of UK SDA purchases now taking place online. This shift is spearheaded by the 16–34-year-old demographic, whose reliance on social commerce and peer reviews has turned “value-hunting” into a high-speed digital sport.

However, smart retailers are keeping a close eye on the “Quiet Powerhouses”: Generation X. While younger shoppers dominate the online traffic, those aged 45–60 are currently the highest-spending segment globally. This group is less likely to buy on impulse but far more likely to invest in premium upgrades high-end bean-to-cup coffee machines, cold press juicers, and professional-grade mixers even when their current appliances are still functioning. For this group, the “upgrade” is a lifestyle choice rather than a necessity.

Beyond the App: Innovation That Earns Its Keep

We have moved past the era of “smart for smart’s sake.” In 2026, consumers are looking for innovation that solves genuine pain points: energy costs and longevity.

  1. AI-Powered Maintenance: One of the most significant shifts is the move toward “self-healing” tech. Manufacturers are increasingly integrating AI diagnostics that alert users to maintenance needs before a breakdown occurs. This builds a level of trust that is essential for premium price points.
  2. The Urban Footprint: As single-person households and urban living increase, there is a surge in demand for compact, multi-functional design. Space is a premium commodity, and appliances that can air-fry, steam, and slow-cook within a single, sleek footprint are winning the battle for the countertop.
  3. The Connected Ritual: IoT is finding its home in ritualistic appliances. We are seeing high demand for smart water purifiers and coffee machines that don’t just “turn on” via an app, but utilise cloud computing to perfect and automate a user’s specific preferences.

The Circular Opportunity

Perhaps the biggest opening for UK retailers right now lies in the “Circular Economy.” Sustainability has moved from a marketing buzzword to a core purchase driver. Build quality and energy efficiency are now top-tier concerns for the UK shopper, largely driven by the long-tail effects of the energy crisis.

Retailers who offer trade-in programmes, refurbished lines, and crucially DIY repair options are finding a double-win: they appeal to the eco-conscious Gen Z while providing a budget-friendly entry point for price-sensitive households. Building a “repair over replace” narrative is no longer a threat to sales volume; it is a way to build lifelong brand loyalty.

Driving Growth in a “Deferred” Market

Data from the start of the year shows a clear trend: the UK consumer is becoming a master of the “wait and see.” Many are deliberately deferring big-ticket purchases until tactical promotional windows, such as January clearance or targeted spring campaigns.

For the physical high street, the challenge is clear. With footfall fluctuating, the store must become an “experience centre” rather than a warehouse. To protect margins and combat the threat of global supply chain shifts, there is a growing appetite for “Made in the UK” branding. Highlighting local manufacturing and robust build quality provides a sense of security that imported, unbranded alternatives cannot match.

The Bottom Line

The SDA market in 2026 is defined by a “flight to quality.” Whether it’s a Gen X shopper looking for a professional-grade morning espresso or a young renter looking for a repairable, multi-functional air fryer, the demand is there. Retailers who lean into experiential stores, transparent pricing, and the circular economy will find that while the consumer is more cautious, their appetite for genuine innovation is stronger than ever.

To read the full published article by Rupert Cook, Marketing Director, please visit Housewares Magazine

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May 29 2026
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Navigating the Great Retro Revival

There was a time, not so long ago, when the “home of the future” was envisioned as a sterile, white-on-white laboratory. It was a world of hidden wires, touch-sensitive glass, and appliances that looked more like medical equipment than domestic companions. But walk into any stylish UK home in 2026, and you’ll find a very different story unfolding. The clinical minimalism that once dominated our Pinterest boards has been unceremoniously evicted, replaced by what design experts are calling “Eclectic Maximalism.”

For those of us in the electrical retail and trade sector, this isn’t just a shift in wallpaper choice. It is a fundamental pivot in how consumers view the hardware in their lives. Design is no longer a secondary consideration to be checked off after the spec sheet; for the modern consumer, design is the spec sheet. We are witnessing a “Retro Revival” that blends the warmth of the past with the intelligence of the future, and the opportunities for retailers are as vibrant as a cherry-red fridge.

Minimalism to Personality

The UK’s living rooms are currently undergoing a fascinating transformation. We are seeing a move away from the “buy it new, hide it away” mentality toward a more curated, character-rich aesthetic. The data tells a compelling story: the UK’s second-hand furniture market is on a trajectory to hit £1.1 billion by 2027. This represents a staggering 40.8% growth since 2022.

Why does this matter to the CE (Consumer Electronics) industry? Because the backdrop against which our products sit has changed. Consumers aren’t looking for a television or a speaker that blends into a white wall; they are looking for pieces that complement a “vintage maximalist” vibe, a search term that has spiked by 260% recently.

When a customer spends thousands on a mid-century sideboard or a refurbished 1970s velvet sofa, they don’t want a plastic-heavy, utilitarian piece of tech sitting on top of it. They want hardware that feels like furniture. This is the era of the “statement piece.” Retailers who understand this shift are no longer just selling gadgets; they are selling the finishing touch to an interior design dream.

Vinyl and Beyond

Nowhere is this nostalgia more evident than in the home entertainment sector. If you had told a tech analyst twenty years ago that in 2025, vinyl records would account for nearly 63% of all physical music sales, they would have laughed you out of the boardroom. And yet, here we are.

The UK vinyl market saw a massive 19.9% year-on-year increase in 2025, generating £174.7 million. This isn’t just a niche hobby for audiophiles anymore; it’s a mainstream cultural phenomenon. The tactile nature of physical media has returned with such force that even cassette tapes, a format many of us thought we’d left in the glovebox of a 1988 Ford Sierra, saw a 204.7% surge in early 2025.

But here is the most interesting part for the retail trade: 50% of people who bought a vinyl record in the UK last year did so as a collector’s or display item, without actually owning a record player. This highlights a critical insight: the aesthetic of the tech is often as valuable as its function.

However, for those who do want to listen, the demand for hardware is following suit. We’re seeing a boom in turntables and radios that look like they’ve been plucked from a 1950s diner but house high-fidelity internals. Take the radio market as a prime example. While analogue AM/FM listening has plummeted to 19%, DAB has become the titan of live radio, accounting for 48% of listening hours. The winning formula for retailers today is “Vintage Shell, Modern Soul” DAB radios with wood-grain finishes, tactile dials, and cloth speaker grilles that nonetheless offer seamless Bluetooth connectivity and crystal-clear digital reception.

The Kitchen Revamp

If the living room is the soul of the home, the kitchen is the heart, and currently, that heart is beating in full colour. For years, “safe” was synonymous with white or light grey cabinetry. Those days are over.

According to the latest Houzz UK Kitchen Trends Study, we are rapidly abandoning the clinical look. Grey still holds a lead at 21%, but blue (17%) and green (13%) are catching up fast. Interestingly, the UK has developed a particular love affair with green kitchens, leading the way in Europe. This shift toward deeper, more organic tones is creating a massive demand for appliances that can either contrast or complement these bold choices.

Enter the “Cherry Red” vibe. Identified as a major design trend for 2025 and 2026, this bold, retro-inspired shade is becoming the ultimate statement colour for small domestic appliances (SDAs). When a consumer invests in a kitchen renovation where the median spend has risen by 34% year-on-year, they aren’t looking for a £15 supermarket toaster. They are looking for the “cherry on top” of their £20,000 investment.

The SDA market is currently a powerhouse, valued at £2.8 billion in 2025 and forecast to hit £3.7 billion by 2030. This growth is being driven by design-led, multi-functional models. Consumers are looking for that perfect intersection of a retro silhouette, think rounded edges, chrome levers, and analogue temperature gauges and “smart” functionality.

The “Thrifty” High-End Consumer

One of the most surprising trends we’ve identified at Gekko is the rise of the second-hand kitchen. Much like the furniture market, there is a growing movement toward purchasing high-quality, pre-owned kitchen furniture. This is driven by a mix of sustainability concerns and a desire for “eclectic styling” that you simply can’t get from a flat-pack showroom.

For the electrical retailer, this presents a unique challenge and opportunity. A customer who has saved money by sourcing a high-end second-hand kitchen often has more “headroom” in their budget for premium, brand-new appliances. They want the vintage look of the cabinetry to be punctuated by the reliability and efficiency of modern technology. They are looking for the contrast of wood or laminate worktops (which hold a 14% market share) against the sleek, colourful pops of a retro-style kettle or a high-end range cooker.

Navigating the Retail Landscape

With 73% of UK consumers now choosing to purchase SDAs online to compare styles and prices, the role of the physical showroom has never been more vital or more pressured. To compete, the high street must lean into the “theatre” of the Retro Revival.

Online shopping is efficient, but it is rarely emotional. You cannot feel the weight of a chrome lever or see the way a “Cherry Red” finish catches the light on a digital screen. Retailers need to move away from “aisles of boxes” and toward “lifestyle vignettes.” Show the customer how that DAB radio looks on a mid-century sideboard; show them how the green cabinetry pops against a copper-trimmed toaster.

Final Thoughts

The “Retro Revival” is more than just a trend; it is a reaction. In an increasingly digital, intangible world, consumers are hungry for things they can touch, feel, and connect with. They want the reliability of 2026 technology, but they want it wrapped in the comfort and character of the past.

As we look toward 2027 and beyond, the winners in our industry will be those who recognise that we aren’t just selling “units.” We are selling the components of a home. Whether it’s a vinyl enthusiast looking for a deck that matches their “vintage maximalist” lounge, or a home cook looking for a stand mixer that serves as a piece of art on their green marble worktop, the message is clear:

Design isn’t just “everything”, it’s the only thing that makes a house feel like a home.

To read the full published article by Rupert Cook, Marketing Director, please visit ERT Magazine

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Apr 20 2026
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Unlocking Online Growth

Time is something most business and running a website can feel like another major task. Yet in today’s connected world, it’s essential. Your website is at the heart of your brand, shaping customer perception and driving both online and in-store sales.

The UK is one of the world’s busiest e-commerce markets, with over 90 per cent of internet users shopping online. Online sales now account for 28.2 per cent of total retail, and this continues to grow.

Mobile is key, generating nearly 80 per cent of traffic and over half of purchases. If your site isn’t fast, clear and mobile-friendly, you risk losing customers.

Reducing day-to-day admin

Running a transactional website brings constant admin, from updating stock and prices to handling customer queries. For independent retailers, AI is becoming a powerful way to manage this workload.

Tasks like checking stock, writing product descriptions and answering routine emails can take hours each week, limiting time for business growth. AI tools such as automated stock management and chat assistants can reduce admin by 20-30 per cent, according to McKinsey & Company.

By working smarter, retailers can compete with larger chains. AI can generate product content instantly and handle common customer queries, freeing up staff to focus on higher-value tasks like customer relationships and sales. Another major time and profit product returns. Each return requires inspection, cleaning, repackaging and system updates, placing pressure on staff and resources.

In the UK, 71 per cent of online shoppers return items, with total returns expected to cost businesses £27 billion. To manage this, many retailers are rethinking their policies. Free returns are declining, with over 35 per cent of major fashion brands now charging, and 42 per cent of UK retailers applying return fees. This shift helps offset rising logistics costs and discourages excessive ordering, protecting already tight margins while reducing the operational burden of handling returns. For retailers with both physical stores and websites, creating a seamless experience is essential. Customers don’t see separate channels, just one journey with your brand. In fact, 83 per cent of UK consumers prefer a mix of online and in-store shopping, according to Bazaarvoice.

Click and Collect plays a key role in connecting the two. It allows customers to shop online and pick up in store, saving on delivery while increasing footfall. Importantly, it also drives additional sales, with 85 per cent of shoppers making extra purchases when collecting orders. Blending online convenience with in-store experience turns digital engagement into valuable in-person revenue.

Sustainability and shopper behaviour

Sustainability is becoming a growing influence on UK shoppers, and retailers can use this to drive both sales and cost savings. Simple prompts at checkout highlighting environmental benefits can shift behaviour, with Click and Collect rising to 71 per cent when carbon savings are shown, compared to 40 per cent without.

At the same time, a smooth checkout is critical. Basket abandonment is often caused by slow or complicated payment processes. Digital wallets are now widely used, with 57 per cent of UK adults relying on options like Apple Pay and Google Pay. Offering fast, one-click payments is no longer optional — it’s essential to secure sales from today’s convenience-driven shoppers.

If you are looking to find new chances online, you cannot ignore social media sales in 2026. Social media apps have moved fast from just being places to show off your brand to becoming very effective places to sell directly. Around 1.5 million UK businesses now use platforms like TikTok Shop, while 56 per cent of consumers have bought products through social apps — rising to 73 per cent among under-45s, according to Retail Economics.

This removes the gap between discovery and purchase, creating new revenue opportunities.

Ultimately, running a successful e-commerce business requires constant adaptation. By reducing admin with smart tools, simplifying payments, and connecting online, in-store and social channels, retailers can build websites that drive sales around the clock and keep pace with evolving customer expectations.

To read the full published article by Callum Puffett, Digital Marketing Manager, Gekko Group, please visit ERT Magazine

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Mar 31 2026
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A Clean Sweep

Running an independent retail shop in 2026 is no small feat. With consumers watching their wallets closely, discretionary spending can feel like a tough nut to crack. However, the floorcare sector remains a major bright spot that offers incredible potential for those willing to adapt. Over the past few years, the way we clean our homes has completely transformed, shifting from manual chores to highly automated systems.

The vacuum cleaner market is projected to reach a value of £283.9 million in 2026, growing at a remarkably steady pace. Within this space, specific high tech segments are accelerating rapidly. The robotic vacuum cleaner segment alone is forecast to expand at a 6.12% compound annual growth rate through to 2031. On a broader scale, the robotic vacuum market is expanding globally and is expected to hit a valuation of £10.9 billion in 2026.

For independent retailers, this presents a golden opportunity. Online giants currently command a large portion of the sector, but physical stores have a unique advantage. You can offer the tactile and interactive experience that an algorithm simply cannot match. Here is how you can demonstrate the benefits of 2026’s top cordless cleaners and robot vacuums to sweep up those sales.

Cordless Vacuums

The cordless vacuum has evolved from a secondary quick clean tool into the main household workhorse. The cordless segment is racing ahead and expanding at a 5.55% compound annual growth rate, signalling a broad consumer shift towards grab and go cleaning.

Here are the standout 2026 products you need to have on your shop floor:

  • Miele Duoflex HX1 Cat and Dog: A favourite for allergy sufferers, using an automatic power adjustment sensor to prolong battery life while maintaining deep carpet agitation.
  • Dyson V16 Piston Animal: Featuring a new conical floorhead design and a generous 1.3L bin capacity, it targets the high end consumer looking for power without the cord.
  • Shark PowerDetect Clean and Empty: A massive draw for pet owners. It features an automatic emptying base station that holds debris for up to 30 days.

The key is having your offering in a demo ready state. Get the product into the hands of the shopper and let them discover for themselves, the feel, the weight and the capabilities. Create an interactive mess station. Scatter some artificial pet hair or dried rice on different floor types. Back this up with knowledgeable input from sales advisors who can talk about stand out features and make worthwhile recommendations based on customer needs. Letting the customer test the product builds confidence and easily justifies the premium price tag. If product is simply stuck on the shelf, then price will dominate the decision making.

Robot Vacuums

Robot vacuums have shifted from novelty gadgets to essential home appliances. The technology this year is all about advanced AI, hybrid mopping, and zero maintenance. Globally, residential applications account for a massive 78% share of the robotic vacuum market in 2026, driven by the universal need for daily floor maintenance.

Key models driving the market this year include:

  • Dreame X60 Max Ultra Complete: Billed as one of the thinnest smart vacuums on the market at just 7.95cm tall, this ultra sleek flagship glides under low furniture with ease. It also features a boiling 100°C mop washing station and a clever ProLeap system that lifts the robot over tricky floor thresholds.
  • Eufy X10 Pro Omni: A versatile all rounder that uses LiDAR and AI powered obstacle avoidance to navigate complex living rooms.
  • iRobot Roomba J9+: Known for its Dirt Detective technology, which prioritises the messiest rooms based on previous cleaning history.
  • Ecovacs Deebot X8 Pro Omni: A high end hybrid featuring a self cleaning roller mop that refreshes itself as it works, preventing cross contamination across different rooms.

The biggest barrier to entry for robot vacuums is the setup process. Older or less tech savvy customers often feel intimidated by mapping software and WiFi pairing. You can stand out by offering a premium white glove setup service. Visit their home, map the rooms and set up the zoning on their smartphone. This level of personalised service is exactly why shoppers choose local independents over anonymous online retailers.

Turning Footfall into Floorcare Sales

Now is the perfect time to finalise how you communicate these benefits to your local community. As an independent retailer, your greatest strength is knowing your customers better than anyone else. While the time saving advantages of smart machines are profound, relentlessly pushing a robot vacuum will not go down well with everyone.

A high tech Dreame X60 Max might be the perfect fit for a busy young professional with open plan hard floors, but a lightweight cordless model like the Miele Duoflex could be much better suited to a customer with a highly cluttered home or someone who simply prefers a traditional cleaning routine. Use your shop floor to offer genuine consultations rather than hard sales. Host weekend demonstration events where customers can discuss their specific floorcare challenges and let them test the products themselves to see what feels right in their hands. By focusing entirely on what is genuinely best for the individual shopper and positioning your shop as a destination for trusted advice, you elevate your entire retail brand and build lasting customer loyalty.

Building on that loyalty, a major trend defining 2026 is the growing demand for sustainability and the right to repair. Consumers are increasingly frustrated by disposable electronics and want appliances that will stand the test of time. This plays perfectly into the hands of independent retailers who can offer dedicated aftersales support.

While mass market online stores often only care about the initial transaction, you can build a lasting relationship by stocking replacement HEPA filters, fresh brush rolls, and spare lithium batteries. Offering an annual servicing package for high end robot vacuums or premium cordless models creates a reliable recurring revenue stream. Imagine providing a dedicated maintenance service where you clean the delicate LiDAR sensors on their newly purchased robot, replace the worn mop pads, and check the internal battery health. This proactive approach guarantees that the customer will return to your shop the next time they need to upgrade an appliance.

Furthermore, do not underestimate the profitability of complementary accessories. When a customer commits to a Shark PowerDetect or a Miele Duoflex, they are deeply invested in achieving a cleaner home. This is the perfect moment to introduce supplementary products. Stocking high quality hard floor cleaning solutions, scented vacuum pods, or specialised pet grooming attachments adds genuine value to their daily routine while significantly boosting your overall profit margins.

Finally, none of these physical store experiences matter if the local community does not know they exist. Use your local digital presence to showcase your tactile advantages. Post short videos on your social media channels showing the aforementioned interactive mess station in full swing. Demonstrate the Ecovacs Deebot navigating around a dropped shoe, or show how easily the Dyson V16 lifts embedded pet hair from a thick rug. Make it clear to your audience that your shop is the only place in town where they can get expert advice, receive tailored recommendations, and physically try the products before they part with their hard earned money.

To read the published article by Daniel Todaro, CEO, Gekko Group, please visit ERT Magazine

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Mar 24 2026
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From Stage To Shop Floor: Why Product Launch Success Relies On Workforce Readiness

Consumers have never had more choice when it comes to outlets to buy their next big ticket item. For retailers, this has raised the bar, and ahead of a big product launch, understanding the customer journey is critical to achieving sales.

For many, the belief that the journey starts as the customer enters the store is outdated. This began long before they stepped foot on the high street, having likely started when they saw ads, surfed social media, asked friends for recommendations, completed research online, and made a conscious decision to step into a store because they were ready to make a decision.

This places significance on the importance of frontline teams as the shop floor is where the product story is expected to resonate with consumers and come to life to work hard in converting a sale. While retailers continue to invest heavily on the in-store experience in line with perceived demand and expectations, with new fit-outs, promotions and loyalty incentives, the readiness of the workforce is sometimes treated as a secondary consideration. For HR and people leaders, this represents a material risk to ROI for both retailer and brand, in particular amongst product launches and new category ranges in-store.

Good Customer Service is More Than Just Sales

Customer experience is increasingly determinative of commercial success. According to recent research, 52% of consumers have stopped buying from a brand due to a bad experience, with 29% citing poor customer experience (online or in-person) as the primary reason 1. This means that retailers must invest time and energy, not necessarily budget, to ensure that staff training is the cornerstone of any product launch or sales strategy, particularly where it’s not exclusive to your store. For HR leaders, this makes frontline capability a matter of revenue protection and not just a service metric. Ultimately, the opportunity for both brand and retailer can be rewarding for both parties if confident and capable salespeople are able to engage with customers of all demographics and sell the product competently.

As products become more complex, a deeper, contextual understanding from sales staff is required, and the approach in how you do this may need to be developed from practices you’ve relied on before. Take AI, does your organisation have a training programme purely focused on this increasingly more standard subject matter? Without it, teams may struggle to build credibility and confidence with a customer when selling related products. This makes them unable to reference the product in the context of real-world, practical examples and, in turn, respond accordingly to potential objections that are likely to be presented. Coupled with higher pressures on teams due to cost restraints and rising layoffs, in-depth training can often be secondary in favour of quick-win digital sessions that don’t provide enough depth for staff to do their job effectively.

For retailers and their HR teams, it’s more crucial than ever to rethink how sales staff are trained to maximise return on new product launches, in particular with new technology, and maximise the opportunities both online and in-store. The process is simpler than many think. Dual learning is the secret; combining a mix of both online and immersive, face-to-face training experiences will help drive staff knowledge, confidence, consistency, and increase that sacred ROI that every retailer seeks.

Double Up Training to Drive Performance

Last year, research proved that only a quarter of the global workforce felt equipped with the skills to advance their careers, and less than a fifth strongly agree their organisation is investing in those skills 2. In a new world, digital learning has already been put through the ultimate fit test and has been proven to improve retention more than traditional methods. Video content, mobile access and interactive tools make learning easier and more engaging for many.

That said, when selling new or complex tech products, face-to-face, immersive training will inevitably deliver stronger engagement, advocacy, and behavioural changes. This can be achieved through interaction in a live environment, allowing staff to go deeper with questioning and getting hands-on demonstrations. When tied to product launches, these sessions will potentially maximise return on training spend, and on the all-important ROI for the wider business and brands.

Training is the Foundation of CX

Tech retail giants like Apple and Curry’s have baked customer service into their brand ethos, with staff positioned as ‘Geniuses’ and ‘Experts’, with stores labelled as the ‘Home of AI’. These mottos are selling consumers the confidence to step in-store and ask sales advisors the toughest questions well before parting with their cash.

Whilst these brands operate in a digital world, knowledge like this has not been learned from a digital module alone. Dual training with the products, whether this be smartphones, VR glasses or laptops, in immersive training sessions will have offered these ‘experts’ first-hand experiences to effectively sell in-store, particularly around new technology product launches.

Last year, upskilling and reskilling became the top HR priorities for employers, topping talent acquisition and well-being 3. Empowering frontline retail staff with the technical know-how to advise correctly cannot only sell products, but also help define brand and store confidence as part of a long-term strategy to lead to enabling better storytelling, effective demonstration, and the ability to provide the personal nuance each customer requires and expects when they engage with your staff.

Customer choice is increasingly being shaped by the quality of the in-store experience, and that experience succeeds or fails with perceived consumer frontline confidence, knowledge, and credibility in your store. For HR leaders, the opportunity is clear. Elevating training to a core pillar of launch planning should no longer be optional or a secondary thought. It’s a commercial decision that should be baked into the strategy to determine sales performance, brand perception, and customer loyalty to achieve success in selling and repeat customers that become fans of your brand and the brands you sell.

To read the published article by Daniel Todaro, CEO, Gekko Group, please visit the HR Director

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Sep 30 2025
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Hey Google, play ‘Deck the Halls’

The magic of Christmas is getting a high-tech makeover. This year, holiday wish lists are moving beyond the typical gadgets and into the realm of the truly smart home. While a new television is still a coveted gift, modern shoppers are seeking next-generation devices that do more than just entertain. They want technology that simplifies daily life, saves energy, and offers peace of mind. This holiday season is all about bringing the future home, with gifts that make every room in the home a little smarter.

A New Era of Home Entertainment

While smart homes are all about efficiency and function, they’re also revolutionising our leisure time. The UK’s television market is set to grow significantly, with consumers always choosing smart TVs because it’s the only option available. However, the latest models from brands like Hisense and Samsung are, as we know, more than just screens to watch and stream to; they are increasingly becoming the central hub of the connected home. The push towards the most advanced display technologies, like brighter OLEDs and more sophisticated Mini-LED backlighting, is a key driver in the purchasing decisions consumers make on their customer journey. These innovations not only deliver incredible picture quality, making everything from blockbuster films to immersive visual feasts, but also create a hub for movie nights, sporting event parties, gaming and casting your treasured photos. Some could argue that with such a powerful TV, why do I need a soundbar? Doesn’t it already have the best possible sound I could get in any TV? Yes, but think of it like the difference between that watch, the one with or without diamonds; it’s the same watch, but it makes a bigger impact. Soundbars, like the Hisense HT Saturn or the Sonos Arc Ultra, are hugely popular for their ability to deliver cinematic audio without the clutter of a full surround sound system. Smart home projectors are also gaining traction, offering the ultimate in-home movie experience. Brands like Hisense and Nebula are making high-quality projection more accessible, turning any living room wall into a gigantic screen for gaming or film nights.

Automated Cleanliness & Comfort: The Rise of Smart Living

The convenience of an automated home is no longer a luxury but a growing expectation; it’s standard for many. The UK’s smart home market continues to grow, with a value estimated at £8.07 billion in 2025 and over 80 per cent of consumers already owning at least one smart product. This trend is driving demand for a new generation of household essentials that span multiple categories in the home. Leading the charge are devices like robot vacuums and mops from brands like Dreame, equipped with advanced navigation and self-emptying docks, which have become highly desirable for maintaining a tidy home with minimal effort. This desire for automated cleanliness extends to smart laundry appliances and even smart lawnmowers, creating a truly effortless living environment. Beyond cleaning, the desire for comfort and health is increasing the popularity of a range of gadgets. Sales of air purifiers and adaptive lighting systems are on the rise, creating the perfect atmosphere and mood with the touch of a button, while smart fragrance diffusers add another layer of sensory comfort. Furthermore, the market for smart health devices is booming, with products like smart scales that track a variety of metrics and air quality monitors that help users understand and improve their home environment. These devices are all part of a larger ecosystem of connectivity and integration, making every aspect of home life smarter and more intuitive than ever before.

Smart Savings for a Sustainable Season

With energy costs still a key concern, especiallyas we approach those months when the heating is switched back on, consumers this Christmas will be very much thinking about smart, cost-saving investments. Thanks to the ongoing smart meter rollout and a growing push for sustainability, energy-efficient appliances are a must-have. The UK’s smart thermostat market is a prime example, with significant growth projected as consumers look for ways to manage utility bills and reduce their carbon footprint. Smart thermostats, such as the Nest, go beyond simple scheduling. They learn your routine, use geofencing to detect when the house is empty, and can even sense an open window, automatically adjusting the temperature to prevent wasted energy. Giving a gift that helps someone save money and reduce their carbon footprint is a present that keeps on giving all year long. This sentiment also extends to other energy-conscious gifts, from smart plugs that let you remotely switch off power-hungry devices to smart lighting systems

that allow for precise control and scheduling, reducing electricity consumption for lighting by up to 80 per cent. These thoughtful gifts empower people to take control of their energy usage, making their homes more comfortable and their wallets a little fatter in the long run.

Peace of Mind Under the Tree

The desire for a secure home to protect those things you hold dear is a year-round priority, making smart security a prime gift category. The smart home security market is a powerhouse, valued at GBP 30.07 billion and continues to grow with innovations like AI-powered video analytics. For the holidays, popular gifts like the Google Nest Doorbell offer more than just technology—they offer peace of mind, allowing people to monitor their homes and feel safe, no matter where they are. This security-focused trend extends beyond simple doorbells to a wide range of devices. Sophisticated smart locks that allow keyless entry and track access are becoming increasingly popular, as are wireless outdoor cameras with must-have features like infrared night vision and customisable motion zones.

Small Gifts, Big Impact

While some gifts aim to transform a whole room, others are designed to elevate a single moment. This holiday season, thoughtful, smaller gifts are making a huge impact byenhancing daily life without a large footprint or a significant price tag. For those looking to introduce a touch of smart living, devices like smart plugs and individual smart bulbs such as LIFX are a perfect choice, offering the ability to automate appliances and control lighting from a phone. In the kitchen, the trend is all about efficiency and convenience, with compact appliances like personal blenders, e.g. from Ninja or Nutribullet, and smaller air fryers proving to be highly sought-after gifts that make cooking healthier and easier. For a more personal touch, a smart mug, such as the Ember Mug, that keeps a drink at the perfect temperature, or a portable Bluetooth speaker with more functionality than just playing music, such as the Robert’s Radio Petite which lets you play music, listen to the radio and even has a built-in alarm clock feature which makes it an excellent small gift option.

This year’s most sought-after gifts are practical, innovative, and designed for a better quality of life. From smart entertainment systems to automated chores, the perfect present for tech lovers is those that make every day feel a little more effortless, providing satisfaction in the process. The subtle integration of AI is a key trend. Devices are not just responding to commands but learning routines and anticipating needs. This creates a smarter, more intuitive home experience. Whether it’s a gift that automates daily tasks or one that provides a sense of security and well-being, the best presents this Christmas are those that seamlessly enhance the modern home and the life within it.

To read the published article by Dan Todaro, Gekko Group CEO, please visit ERT

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Aug 29 2025
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Curating the clutter: How brands can cut-through product overwhelm

Consumers are met with an overwhelming volume of information each day, leading to decision fatigue that can make it difficult to choose products, and even cause them to abandon their shopping baskets altogether. When this happens, shoppers are more likely to stick to a well-known brand or pick up the first thing they see – so brands need to stand out.

Curate the clutter

To be a category leader – and encourage consumer switching – brands need to be seen and heard for all the right reasons. The features and packaging of the product itself is only one factor in a consumer’s consideration process, with visibility, brand positioning and consistency all playing a significant role in the wider customer journey.

Taking a strategic approach to curating the clutter across digital and physical channels helps consumers to notice and understand your brand, clearly see what your products offer, and appreciate their true value in relation to user need.

Cutting through the online chaos

In contrast to a good physical store, where effort will have gone into curating the offering, online there is often too much choice, leaving many shoppers overwhelmed and having to decipher things for themselves. Many third-party sales platforms are nothing short of chaotic, but their convenience has been a boon for time-poor consumers. These platforms can make comparing products easier for consumers but, with so many options, brands need to go the extra mile to make sure they are firmly in the mix.

Investing in an effective web scraping service, such as GWS (Gekko Web Services) – can help brands to understand their digital performance in granular detail. By monitoring and analysing the digital shelf, GWS offers powerful insights that can drive smarter decisions about pricing and product descriptions.

Pricing

Price remains the main driver of purchases for consumers, and it is mission critical that brands understand how their product pricing compares with the rest of the category. Digital shelf analysis provides the clarity product owners need to make quick and confident decisions based on their brand positioning and in response to market shifts, particularly during discounting periods.

Product descriptions and tagging

Showing up in searches via both search engines and on specific sites requires the right keywords in product descriptions, as well as tagging appropriately in line with retailers’ filters. Monitoring is critical for maintaining a smooth customer journey, ensuring that your brand shows up with consistent messaging that aligns with your brand positioning.

Driving in-store visibility

In the same way that your brand’s digital footprint is vital for online retail, its physical presence in stores is also an important consideration. While few brands have control over shelf positioning, products can attract consumers and increase consideration through clever merchandising and in-store promotions.

Investing in point-of-sale merchandising can often be more valuable than expensive activations elsewhere. Strategically placing promotional materials and displays near the point of purchase can capture attention and encourage consumers to make impulse buys or consider additional products.

Sales promotion continues to be an effective way to engage consumers in store. Recent research from Savanta revealed that, while half (47%) of shoppers have favourite brands, 40% will try something new if a product is on promotion, highlighting how brands can shift consumers’ preferences through strategic and well-timed campaigns.

Consideration through careful curation

Balancing brand presence and driving sales across owned and third-party channels online and in-store is a tall order, especially when competition and complexity only continue to grow.

With a strategic approach, brands can curate the clutter to ensure they stand out from the crowd. Brands that can enhance the customer journey through clarity, consistency, visibility or positioning will be more memorable, and ultimately succeed in a busy and potentially overwhelming retail setting.

To read the published article by Dan Todaro, Gekko Group CEO, please visit Retail Sector

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Aug 28 2025
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Listen Up!

One of the most common traps we see is treating the entire audio market as a single entity. It’s not. In reality, it’s split into two categories. The first is the hypervolatile world of personal audio. Here, trends in wireless earbuds and portable speakers move like fast fashion; a feature like AI-powered noise cancellation or spatial audio can go from a differentiator to a baseline expectation in a single generation of product releases.

The second is the considered purchase, high-investment world of hi-fi. This is a marathon, not a sprint. The customer journey is longer, driven by a deep appreciation for craftsmanship, acoustic heritage, and demonstrable performance. Here, trust is the primary currency. A retailer’s authority is built over years, not months, and a single misguided product choice can damage a carefully curated reputation. Trying to apply the same strategy to both is a recipe for failure — you’ll either exhaust your hi-fi customers with fleeting trends or appear ancient to the earbud crowd.

First up is the Headphone (1), Nothing’s first-ever pair of over-ear headphones. It’s a significant move for the brand, taking them into the premium audio space to compete with established giants. True to their style, the headphones feature a distinctive transparent design but also add practical, tactile controls
(a roller and paddle) instead of relying only on touch. To ensure high-quality sound. Nothing entered into a major Partnership with KEF, the highly respected British brand, co-engineering the acoustics for the Headphone (1).

Amp up

Next up, the resurgence of vinyl. It is no longer just a trend; it’s a significant, mainstream
movement backed by hard numbers. In the UK, vinyl sales have now seen an incredible 17 consecutive years of growth, with music fans purchasing 6.7 million LPs in 2024 alone (BPI/Official Charts Company).
But here’s the modern dilemma: the very people driving this revival have built their home lives around the convenience of wireless, multiroom speaker systems. So, how do you bridge that gap?
That’s precisely the problem the Victrola Stream Onyx was built to solve. The Victrola Stream Onyx taps directly into this by offering a simple, elegant solution. In non-technical terms it’s a high-quality record player officially certified to work wirelessly with any Sonos speaker in your home.

Meanwhile, the hi-fi audio category continues to hold its ground and even grow, despite the fast shifts in other areas of personal audio. In 2025, the global hi-fi market is projected to grow from £12.4 billion to over £13.1 billion, with long-term forecasts estimating a rise to more than £22.2 billion by 2033 (DataHorizzon Research, 2025; The Business Research Company, 2025). Wired systems, prized for their clarity and fidelity, still account for roughly 68% of global revenue (GlobeNewswire, April 2025), but wireless hi-fi is gaining ground fast, particularly in residential and automotive segments.

Tune in

The UK’s own hi-fi market is expected to hit £1.1 billion by the end of the decade (Future Market Insights, 2025). This growth isn’t just being driven by longtime audiophiles; there’s a new wave of listeners who value audio quality but also want the simplicity of smart home integration, wireless setups, and even AI-enhanced tuning. Beyond the established worlds of headphones, earbuds, and even high-end hi-fi, a new form factor for portable music is quietly emerging: smart audio glasses.

The leading example of this trend are Meta’s range AI glasses. While they are known for their hands-free camera, a core feature is their ability to play music and take calls. This is achieved through discreet “open ear” speakers built into the arms of the glasses.

This isn’t about replacing headphones; it’s about creating a new category of use. The customer for audio glasses is someone who prioritises convenience and safety over critical listening. They are buying into a lifestyle where music and information are seamlessly layered onto their daily activities.

Understanding your customer’s intent is everything. Personal audio, home audio, and hi-fi are no longer just product categories; they’re expressions of identity, taste, and lifestyle. Treat them that way, and the strategy will follow. Ignore the nuance, and you’ll miss the mark entirely.

To read the published article by Rupert Cook, Marketing Director, please visit ERT

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Jul 15 2025
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Creating strategic friction through experiential to harness sales

The in-store shopping experience has emerged as a critical differentiator for physical retail, where shoppers have increasingly high expectations. Creating an enhanced in-store experience is standard practice within many retailers, in particular with the considered purchase sector.

Exceptional customer service remains high on the list for customers, with knowledgeable, friendly, and proactive staff playing a crucial role in guiding and assisting shoppers. Our own research has shown what matters to shoppers with 60 per cent wanting a pleasant retail environment, while 42 per cent of people want to speak to knowledgeable staff. However, it may come as a surprise to many of you that consider your store to be the best customer experience for your customers; whilst 75 per cent of us prefer to shop in person, it’s shocking to realise that only 9 per cent are usually happy with their in-store experience. 

Audiences today are demanding more from their in-store experience, and for good reason, because 73 per cent of consumers consider experience as an important factor in their purchasing decisions, behind price and product quality. It’s not just the experience in-store that counts either, because getting your brands involved to support you to help enhance the shopper journey could help you tap into the 91 per cent of consumers who confirmed they would feel more optimistic about a brand’s product or service after actively participating in a brand activation or experience.

When you consider that your opportunity to grab the attention of shoppers is between 5-180 seconds, your displays and how visitors are greeted and served is essential in converting browsers into shoppers. 

Retailers that offer immersive experiences can see a significant increase in dwell time and average basket size, particularly in consumer electronics and home appliances. So creating strategic friction to not make the customer feel rushed, is becoming increasingly welcomed, as is personalisation, as two-thirds of shoppers are more likely to spend with brands that offer personalised in-store experiences, using data and relevant content that relates to them. 

Experiential marketing has a profound impact on consumer purchasing behaviour, with 85 per cent of consumers more inclined to buy after attending a live marketing event. It not only attracts new customers but also fosters loyalty, with 70 per cent of consumers becoming regular customers after an experiential marketing event. A significant 65 per cent of brands acknowledge that experiential marketing events are directly related to sales success, underscoring the strategy’s effectiveness in driving revenue. 

At the intersection of where retail meets experiential, the lines are often blurred and occasionally the term experiential is referenced when in reality there has been zero positive impact to the consumer based on their experience. The need to create retail theatre that is proportionate to your audience and outlets where you sell your products is critical to your experiential success. The online experience therefore needs to match the experience in-store and seamlessly connect, as this may be the customer’s starting point. At the point of purchase, the moment the consumer steps in, the experience begins, not merely when they begin to browse, look, touch, or listen. The customer journey should reflect you and the brand’s advertising and create a pleasurable experience, which reflects positively on both retailer and brand to create buyers and long-term advocates of your brands and repeat customers to your store.

The experience should include real-life user scenarios, not the dream glossy lifestyle magazine, because we don’t live that way. We inhabit homes that have clutter and move at the pace of a growing family and therefore the customer relates to the achievable and not the unobtainable. It’s great to instill aspiration and keeping up with the Joneses but keep it real and relatable so that it resonates with the customer. This creates an experience worthy of their hard-earned cash, because when it comes to the considered purchase sector, there is no greater enemy to a brand than a poor customer experience.

To read the published article by Dan Todaro, Gekko Group CEO, please visit ERT

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Jun 20 2025
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The nostalgia trend: Why do companies revive old brands?

A cultural institution in the 90s, defunct in the 00s and making a comeback in the 20s. MFI Furniture is set to relaunch on the British high street after owner Victorian Plumbing revealed plans to relaunch the brand in early 2026, promising a refresh without the frustrations of long online queues or dynamic pricing. Other legacy brands such as Comet and Debenhams have also relaunched in recent times, capitalising on a trend of nostalgia sweeping across retail. But what’s behind this retro revival? Are these brands filling a gap that British retail is missing – or, like the Gallaghers reforming Oasis, simply cashing in on the feel-good factor of our youth?

Why do companies revive brands?

Founder and CEO of OnBuy Cas Paton, the company which is behind the revival of electronics brand Comet, stated that the company’s decision to revive the brand was driven by a genuine appreciation for its place in British retail history.

“For many, Comet represented more than just a store. It was a trusted destination for technology and home appliances and a name people grew up with. We saw an opportunity not just to revive a brand, but to reimagine it for a new era. This was about honouring a legacy while creating something meaningful and relevant for today’s consumers.

“Comet is a name that resonates deeply with generations of UK consumers. It carries a legacy of trust, value and expertise, but it never fully realised its potential in the digital space. Despite its absence from the market, the brand still enjoys significant recognition and goodwill, which is increasingly rare in today’s retail landscape,” he says.

However, Daniel Todaro, CEO of marketing consultancy Gekko and Isobel Grad, strategy director at brand and design consultancy Elmwood, believe that relaunches like this are just looking to capitalise on the nostalgia attached to these brands. Daniel Todaro, CEO of marketing consultancy Gekko, believes that revivals happen because people do not like change and that they relate to brands which have a nostalgic element to them. “The brand reminds you of your childhood or it reminds you of going there to buy your first suit or all the other kinds of personal moments in your life,” he says.

Grad agrees stating “in these chaotic and unprecedented times, nostalgia acts as a welcome comfort blanket, giving us a feeling of continuity and security, and for retailers, bringing back a lost, once much-loved, brand can be a lucrative move.”

Todaro notes that this nostalgia gives the brands a leg up as they already have brand awareness despite effectively being a new company. A brand new company would have to spend a lot of time and money establishing itself as a brand that people were aware of and trusted but a brand like Comet or Debenhams already has recognition and a certain expectation from consumers.

Vicky Bullen, CEO at design agency Coley Porter Bell states that “consumers already have a deep-seated emotional connection with a brand that they may have known from their younger days. People already know what these brands stand for, they already understand its place in their lives meaning that less investment is needed to re-establish a brand than to start afresh with a new brand.”

For Paton, reviving an old brand is about more than just bringing back a familiar name. “Consumers are increasingly looking for credible alternatives to the dominant players, and Comet gives us a powerful platform to take on some of the bigger players in consumer electronics like Currys and Amazon. Backed by OnBuy’s marketplace infrastructure, we’re creating a fresh, competitive environment that will offer better value, more choice, and a renewed focus on trust,” he states.

Is it really the same brand?

Often, revived brands return in name only. Debenhams, for example, now exists solely online under Boohoo’s ownership, and functions more as a rebranded sub-label than a department store chain. Todaro believes this can cause confusion amongst people who were not already familiar with the fact that Debenhams was already a sub brand of Boohoo.

Similarly, revived brands risk falling short of nostalgic expectations. Consumers may associate names like Comet or MFI with a certain quality – one the new incarnation may struggle to match. In some cases, customers may even overestimate how good the original brand was, further raising the bar.

While legacy recognition can provide a shortcut to market, it also opens the door to harsh comparisons that new brands don’t face. And some shoppers may hold negative associations from the past, making them less willing to give the new version a chance. “If a company is trying to replicate a brand as it was back in the day, then the danger is you it’s potentially not going to be as people remembered it,” says Todaro.

Does the nostalgia trend say anything about wider society?

This revival trend extends beyond retail. Many clothing and fashion brands have been designing and selling clothes taking inspiration from the fashion of the 90s and the Y2K era of the early to mid 00s. It is also not just specific to fashion and extends into the revival of vinyl. It is not solely specific to retail either, numerous movies or TV shows from the past have been rebooted or been given sequels suggesting nostalgia in retail is merely reflective of a wider societal trend where we have become more nostalgic than previous generations. “We are a society facing big challenges, cost of living worries, a world full of war, and political upheaval here and abroad. All these things make people yearn for simpler, better times. Nostalgia is born of that,” Bullen explains.

“I think we are more nostalgic than in the past because we’re all looking for something secure and comfortable. We are in a society now where things cost more money, it’s more difficult to live and to make ends meet. We end up in households where our kids stay with us much longer. We end up in households where students don’t necessarily go and live away from home. We see nostalgia as comforting but it’s also value for money. We like to invest in the things that we think we know well and trust,” agrees Todaro.

What comes next? Woolworths?

The consensus seems to be that until things change, nostalgia is here to stay. Both Bullen and Todaro suggest it’s a likely candidate for revival. As generalist retailers like Wilko disappear and WHSmith undergoes rebranding, there may be space for a trusted high street name to return.

Todaro posits that the loss of Wilko on the high street and the imminent rebrand of WHSmith opens the door for a more generalist kind of shop to return. He also believes that the fact Poundland is looking to cut back on space and is potentially looking to sell could make the demand for Woolworths even higher. “If Poundland was to disappear off the high street, there would be no retailer left that you could go into and buy a bar of soap and a packet of screws,” he says.

Overall, it remains to be seen if this model has any longevity once the initial burst of nostalgia fades. Any company which chooses to revive a legacy brand will have to ensure that it has planned for what comes after this otherwise the brand will be condemned to repeat history.

To read the published article featuring comments by Dan Todaro, Gekko Group CEO, please visit Retail Sector

Photo by Mike Bird

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