How brands are using virtual and augmented reality in the real world

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With both virtual reality and augmented reality being the headline grabbing attraction at MWC16, its appeal as a marketing tool to drive desire and innovation with any brand is potentially its immediate use, rather than the product itself.

With the exception of the brands who manufacture the products themselves, none use the technology for marketing purposes. Travel, hotel, and adventure clothing companies however are embracing it and seeing positive returns in some cases.

There are of course the odd examples, like Samsung rolling out Zuckerberg for the S7 launch and providing Gear VRs for all the delegates to use which created a media frenzy and a reaction to a photo which will be cemented in history for many years that provoked an odd sense of alarm. However I suspect Mr Zuckerberg was just enjoying the moment seeing several hundred unsuspecting journalists wearing his product, and relishing its third party marketing potential to bolster Facebook’s modest profits.

The clever driver here seems to be how all AR & VR brands have taken the opportunity to raise the profile of their products for their own gain, creating marketing opportunities through brand association, including more recently Coca Cola with Google cardboard and many others as they seek the next cool marketing tool.

Thomas Cook installed Samsung Gear VR headsets in 10 UK stores to let potential holiday makers see 360 degree views of sites in New York, Singapore, Egypt, Cyprus and Greece. Bookings of New York excursions increased by 190% as a result.

Marriott have used VR in a few ways, a 4D “teleporter” experience where users wore a VR headset whilst standing in a pod that would blow wind or splash water on them while they saw views of beaches etc. They have also offered Vroom Service, where guests can order a Gear VR with experiences from China etc. on it. Marriott have yet to see a return on investment.

Northface used Google Cardboard to make viewers feel like they were at the top of Yosemite National Park, achieving coverage in many large news publications.

Virgin Holidays used Google Cardboard in selected shops to show travellers things like a roller coaster at Disney land. Booking through those shops increased 60% YoY.

Now what each of these examples have in common is the experience and associating their brand, rather ironically in the case of a tour operator taking you on a VR journey without moving, with innovation where it would seem innovation is somewhat hard to come by. How else can you innovate a holiday or appeal beyond its practical use and realistic boundaries to capture the imagination and immerse consumers in your brand.

VR and AR without question are going to continue grabbing the tech headlines. And brands are right to align themselves with the technology to create awareness, hype and if possible innovation credentials for a brand, but is it in danger of becoming a bit hackneyed very soon? With VR in its infancy and the above examples being a handful of many, can a brand justify the investment and break through the noise to make it work to engage and drive sales of their products? I suspect brands’ realisation that VR can be used as sales portal is practical but as an advertising tool, it will face the same challenges content providers face with streaming to achieve cognitive brand recall and inevitable advert skipping VR users will demand.

Read more at: http://wallblog.co.uk/2016/03/03/how-brands-are-using-virtual-and-augmented-reality-in-the-real-world/

Social Science

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Youth is overrated, disposable income should be the focus. While we may be able to believe that the economy is on the up, life for many since 2009 has been tough.

The CE market took a dip and has been only truly in recovery since 2014. More than half of TVs sold are smart (57 per cent). And the market in 2016 looks set to decline further thanks to the use of streaming devices, the breadth of product on offer and platforms from which to stream content.

Innovations such as Freeview Play are therefore essential to assist in reinvigorating the TV industry to a broader and, more importantly, younger audience to increase not only a retailer’s average basket value (ABV), but also the opportunity to attract the younger audience that they desire.

First-time buyers shouldn’t be forgotten either as an opportunity to offer IoT packages that assist in furnishing their homes at a price point that benefits both. With 59 per cent of UK consumers stating they would benefit from having an IoT device in their home, the opportunity is clear for retailers and brands to sell the lifestyle benefits of their products.

Brand experience is not exclusive to older generations – a brand speaks uniquely to every individual and brands can, through arrogance and ignorance, be completely dismissed by a generation making way for new brands perceived by a younger audience as a bit more ‘edgy’ and innovative.

While social media usage in relation to shopping habits is still at a low level within the CE/tech sector, it is on the increase and becoming an increasingly important medium to generate interest in a brand and driving sales among a younger audience in retail.

A recent study on shopper ‘tribes’ revealed 13.3 per cent use social media to tell friends about products and brands that they have bought – a 15 per cent increase on 2014 – and 10.2 per cent share photos of tech and CE products with friends via text or social media, in particular Instagram, before they buy in order to garner opinions. Amazingly, this is a significant 66 per cent increase on the previous year’s study (2014) and demonstrates the increasing importance in merchandising and showcasing your products to optimum effect, so that they appeal to as wide an audience as possible.

Interestingly, almost one-in-10 people (9.6 per cent) use social media to tell friends about the gifts they have just bought. More importantly, such posts are a useful barometer and retailers should consider how people share such posts, especially if the product was bought or available from their store, within a store’s social media platforms.

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Social media is increasingly becoming more prevalent in shaping the decision-making process of considered items, those items we choose to save for and invest in. It is especially relevant with tech and CE purchasing and more so among a younger demographic who seek out new trends and brands.

So, in addition to managing social media, it’s also important to keep those window displays and your signage sharp, avoiding clutter, in order to encourage passers-by to want to come in and browse rather than have to venture in due to a distress purchases.

Visual impact is as important as the service you offer. Avoid handwritten signs and too many offers or price-downs. Keep it clean and seasonal to appeal to shoppers of all ages and in particular those on a budget, such as younger people.

In addition to national TV and print advertising campaigns, look around your region at which brands you stock that are advertising on outdoor media sites, such as bus stops, billboards, etc. There may be one opposite or round the corner from your store that appeals to a certain demographic. So link your display space to drive brand recall and increase the opportunity to invite those valuable browsers in-store and convert them into customers.

Premium pricing and messaging may only serve to deter a younger age group, so retailers should offer products and use messaging – in-store, on their website and on social media – that appeals to all pockets, ages and tastes.

 

Read more at: http://ertonline.co.uk/opinion/social-science/

Marc Bolland’s departure from M&S leaves behind an omnichannel legacy

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Marc Bolland’s announcement yesterday has certainly generated some negative press towards the departing CEO of a UK institution that remains one of the country’s biggest and diverse retailers. With many offering “sage” advice to the perceived problems which contributed to a dip in the share price following a full day’s trading, let’s not forget that where other big retailers have spectacularly failed over the last six years, Mr Bolland and the M&S team haven’t done so bad.

Whilst GM (General Merchandise) sales may be down 5.8% in the last quarter and across the year, Mr Bolland did what he set out to achieve six years ago; to a save the retailer which had no digital strategy.

This included three core objectives: food, infrastructure and online presence for the retailer. Each and every objective has been completed and exceeded with M&S food up 3.7% despite not being a grocer in the traditional sense or having an online home delivery food service which helps to bolster trading.

The infrastructure has avoided any embarrassing PR disasters, unlike many competitors, by maintaining adequate stock of core lines and delivery timescales, but more importantly it’s the M&S online presence, managed by Bolland appointee Laura Wade-Grey, that the exiting CEO should be proud of and praised for.

The omnichannel experience is exemplified with click and collect accounting for an impressive 62% of online orders, revealed by Bolland himself on the BBC Radio 4 Today Programme, a statistic which is far higher than many rivals. It accounted for only 17.7% of the industry’s orders in 2014 and is forecasted to rise by 20% in 2015, far below what M&S has managed to actually achieve in 2015.

M&S has successfully created an omnichannel experience which has embraced a digital platform as not merely an add on, but a standalone experience which lends itself neatly to the M&S customer profile, predicted to be an older customer, to convert them into a satisfied online shopper.

This was perhaps facilitated by avoiding the same levy to customers as main rival John Lewis implemented in 2015, adding a £2 click-and-collect charge on purchases costing less than £30, with Tesco recently following the same course. Many users have complained about the change, and let’s also not ignore that there were a few issues surrounding stability and data protection.

However it can’t be ignored that as an e-commerce site which is easy to navigate and use across any device, M&S has created a true omnichannel experience. Offering a consistent brand identity for consumers and a digital platform which works, sales were up 20.9% over the festive period and served to drive footfall into traditional retail, no doubt to the benefit of other retailers and UK plc.

 

Read more at: http://wallblog.co.uk/2016/01/08/marc-bollands-departure-from-ms-leaves-behind-an-omnichannel-legacy/

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Have a techie New Year

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Oh no, it’s happened again. The peak sales period is upon us and while consumers are getting over Black Friday and preparing for Christmas, retailers will be trying to predict the big sellers for 2016.

The next phase of growth is going to come from the Internet of Things (IoT), which is only going to be more relevant and significant in our lives as we all become even more connected.

The retail landscape is evolving and the need to be current in your ranging is as important as the service and experience you provide.

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Kitchen tech is continuing to battle for space on our worksurfaces and in the lead we still have blenders. This trend is sure to continue into the New Year, with the Nutribullet, Magimix and Nutri Ninja taking breakfast by storm for millions of smoothie lovers. Health blenders are a fantastic gift for any health-conscious individual looking to lose a pinch after all that Christmas feasting. John Lewis on Oxford Street sold an average 100 health juicers a day during ‘peak’ in 2014.

Streaming

Music streaming and multi-room speaker devices are expected to be a huge hit, with innovative products like Google’s Chromecast Audio streaming music from your smartphone, tablet, Chromebook or PC to any speaker in your home.

Likewise, multi-room speaker systems from Sonos will continue to be popular, but don’t forget alternative solutions from Bose and LG.

A perfect gift for audiophiles, music streaming is becoming mainstream with physical music now a collector’s pastime. Take the opportunity to attach sales of streaming devices to non-connected speakers, or upsell to a future-ready connected speaker system. Sales of connected audio devices such as soundbars, wireless speakers, headphones, etc, are expected to increase to 267 million units in 2018, up from 58m in 2014.

Multimedia

Streaming devices turn any screen into a multimedia centre and the leader of the pack is by far Google Chromecast and Chromecast Audio, both the easiest sale you’ll ever make – only £30 to turn any TV with an HDMI port into a smart TV. The original Chromecast sold over 20m units, so expect the updated model to sell even more. Other streaming devices, such as Now TV, allow users to purchase one-time subscriptions to premium channels, meaning they can watch the Boxing Day football on Sky without having to pay for an expensive box and subscription.

However, if users prefer not to pay for content, it’s no longer necessary to have an expensive subscription service as they can now have Freeview Play built into Panasonic TVs or upgrade any TV with a Humax set-top box.

Home tech

Smart home solutions are an inexpensive and practical gift for many and connected security cameras are fast becoming an IoT mainstay. Coming in from around £50, a smart security device, such as a connected doorbell or camera to monitor your house and pets remotely, would make a good addition to any home. Brands to look at include Motorola and Belkin.

With a cold winter in prospect, a smart thermostat can give homeowners complete control over their heating, wherever they are using their smartphone. Hive’s newest smart thermostat is a stylish statement for the home, with its unique design adding to its great practical features and fantastic app.

Appliances

Sales of smart devices are expected to explode over the next five years, so it’s no surprise to see brands across the home appliances spectrum, including Hoover, LG, Samsung and Whirlpool, investing in connected appliances.

Smart appliances from the likes of LG can also be integrated with existing smart thermostats, monitoring activity and setting appliances to switch on or change setting automatically when it deems best for a family’s lifestyle.

Retailers can get ahead of the curve, offering shoppers a connected product that will integrate with their existing smart devices and, more importantly, IoT products they are perhaps likely to purchase in years to come.

Wearables

Fitness wearables and smartwatches show no sign of abating, with sales of fitness gadgets having increased by 900 per cent over the past year, according to Dixons Carphone.

The New Year is a time when people’s thoughts turn to getting fit, and fitness wearables such as the Fitbit Charge HR are packed full of features.

A great way to sell the benefits of fitness wearables is to give them to staff to wear on the shopfloor. Linking the devices to their own smartphone will also help them to demonstrate the features.

Across every category, there is innovation to suit all pockets. Show your consumers how these innovative products work together, not as separate products. Do them justice and show your customers what the IoT is all about and how great it can be.

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It’s Black Friday – I’m in love

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With nearly seven out of 10 retailers (68.9 per cent) expecting Black Friday to become more popular over the coming years in the UK and Ireland, it is likely to remain an important retail event for the foreseeable future.

Cast your mind back to the Armageddon-like scenes of 2014 where people literally fought to secure a bargain and, in some cases, bargains they didn’t want or need.

From a brand perspective, retailer or product, how can you tame Black Friday to continue driving excitement while maintaining a positive customer experience?

The fact is that Black Friday is good for all retailers, irrespective of whether you take part or not. Statistics have shown that UK retail footfall year on year for Black Friday 2014 had an increase of 9.8 per cent overall. When broken down into locations, the high street saw a 7.2 per cent rise, shopping centres an 11.3 per cent rise and retail parks a 14.4 per cent rise. This demonstrates an increase in opportunities to sell not only deals, but also stock items.

Advertise your offers in advance and consider a “by invitation only” VIP Black Friday event for your customer database.

Looking online, use social media and your website to pull customers in-store. Local advertising and banners can help your store stand out from the rest, creating an event to enhance the customer experience and drive excitement.

It’s obvious that you need to make sure you have sufficient stock, perhaps also implement a ticketing system, as people who really want an offer won’t mind waiting if it means they get it without the risk of a scuffle. Also, consider your non-bargain-hunters who may just want to shop – the hordes will only discourage your average shopper.

Place bulk-stack deals near the doors, avoiding obvious security risks, and encourage a flow through your store.

Keep the store busy with offers located in prime positions, supported by staff on hand to carry the item to the till or at least make customers aware of the offer to help shift those boxes. Link sales to other items – while a big-screen TV may be appealing, it still needs an HDMI cable and you’re more likely to make that connection sale if it’s also on offer. Better to attach than not.

Your online sales shouldn’t be excluded – 30 per cent of survey respondents plan to buy online during Black Friday 2015, up from the eight per cent who purchased online in 2014.

Still, consider delivery charges, which can negate any profit made for both you and your customer. One key thing to consider is whether your website can keep up with the pressure of increased traffic. In 2014, 12 per cent of shoppers experienced technical issues when purchasing goods online during the rush. If you are planning to run important deals online, preparing your site to handle large numbers of users will prevent lost sales and angry customers.

Big-box retailers and grocers alike court the publicity and will create PR hubs that achieve those sensationalist, headline-grabbing TV images. It’s therefore important to note that if you put on a Black Friday promotion, it isn’t necessarily going to turn into a bloodbath. However, the increase in footfall and sales is evident but, just in case, do make sure you can still sell on the stock after the event.

Finally, how can your brands help support your promotion or even your event? In crowded categories, Black Friday is an opportunity for many brands to gain distribution and market share through selling end-of-line products. For electrical products, GfK measured a value growth rate year on year of 24 per cent and, not surprisingly, 59 per cent week on week. When broken down by category, Black Friday 2014 average sales increased significantly compared with the week before, with mobile sales up 129 per cent, more notably TV was up 103 per cent and audio up 157 per cent.

This clearly identifies the opportunity for electrical retailers with careful selection of products and brands within your core lines. Working in partnership to leverage sales could work to create a more intelligent and rewarding Black Friday experience for retailers, brands and most importantly consumers.

Read more at: http://bit.ly/1NYWNuI

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Does the Bond franchise really make brands more desirable?

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James Bond is amongst the most successful and well-known film franchises in cinematic history. Spanning over half a century, and featuring some of the most iconic and budget-busting special effects, car chases, fight scenes and soft romantic encounters, 007 provides a backdrop for brands to timelessly associate themselves with the premium image that is Bond.

Whilst James Bond may be the coolest fictional character around; he’s a man who drinks, eats, drives, uses a mobile and always has to be on time. Therefore why shouldn’t he drink Heineken, drive a Ford by day and an Aston by night while interfacing with his Sony Mobile device, wearing an impeccable Tom Ford made-to-measure suit complemented by an Omega watch with the odd gadget combined?

Brands have been central to the Bond script over the decades. Indeed, the official 007.com website had a section devoted to Skyfall’s 12 brand partners, which shows how integral brand involvement is. The latest instalment to the Bond Franchise, Spectre, with its reported budget of over $300m is no different. But it’s not all about the money.

For many of these brands the immediate gain is not necessarily purely sales. Take Tom Ford. Whilst it may increase cosmetic and accessory sales, the uplift in Tom Ford suiting, in a price range far removed from the average budget, is perhaps the benefit of the association with a seminal film that will live on beyond its theatre and Blu-ray release. What it offers Tom Ford is the long-term association with a franchise that will be seen over and over again, decade after decade, bringing in a new generation and establishing the brand as a classic. This allows Tom Ford to continue its premium brand and pricing that may at some time extend to a diffusion line.

The budgets agreed by brands for just a frame’s-worth of brand exposure is clearly phenomenal, but brands aren’t just buying a product placement slot that may or may not increase awareness of the product and an uplift in sales; they’re buying into the fabric of Bond and an unwavering association that effortlessly transcends the actors that play him.

Many brands have involved themselves with the Bond franchise and while not every single one of them will have that instantaneous recognition that the likes of Aston Martin and Omega watches might have, it provides those brands with a concrete platform to increase brand equity and establish itself as different to the crowd opening themselves up to new categories.

A brand’s desire to segway into a movie as if it was natural is important to any brand with values, as blatant placement is just tacky. However when you can have the main character drive your car when he could drive any, wear your watch, use your mobile and make it fit seamlessly into the plot is an art in itself complemented by the fact it’s not just any man but Bond, James Bond. What the 007 franchise enables brands to do is gain an element of ‘cool’, be part of film history and gain recall over and over again for years to come, spanning generations and demographic.

The opening shot of Daniel Craig drinking a Heineken in Skyfall is now cemented in cinematographic history and will be seen by others long after the film receives classic status. The likelihood that Heineken as a brand will disappear is slim so the long-term return on investment for the brand is potentially infinite and rewarding every time someone around the globe, whether it be dubbed in Cantonese or Portuguese, sees James take a sip of an ice cold Heineken.

A week from release, Spectre is, in numbers, likely to be the most successful Bond film in history and whilst not every brand will stand the test of time, with fondness, any brand is able to maintain equity and recall based on sentiment if associated with a Bond film, Pan Am did as Virgin Atlantic desires with its previous associations.

Read the full article at: http://www.thedrum.com/opinion/2015/11/07/does-bond-franchise-really-make-brands-more-desirable

The Microsoft Surface Book has broken the copycat mold

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Over the past decade, the importance of showcasing innovation in both product and design has become a pain point within the tech industry in which many have not alleviated. In a market where competition is high, but opportunities are slim, brands have struggled to break the copycat mold and come up with something different to set them apart from the rest. Brands are often keen in following the footsteps of Apple’s chief designer Jonathan Ive, such as Huawei’s iPhone 6 look-alike Honour 6 device which unashamedly has no original design features, however, it is refreshing to see Microsoft engage in an original industrial design philosophy with the recent launch of its Surface Book.

Understanding that design along with functionality drives desire, Microsoft has achieved the right equilibrium. The Surface Book’s sleek craftsmanship, accurate and responsive pen and touch support, as well as being twice as powerful as the Macbook Pro, has proved innovation in product and design is not just confined to only one brand. The laptop’s advanced display technology makes it not just attractive to look at, but natural and fluid to write on. Together, Surface’s creative director, Ralf Groene and Windows 10 devices head Panos Panay, have invented something new, desirable, and premium, giving the brand a new lease of life in the laptop category.

Other brands should take a leaf out of Microsoft’s book. Consumers are starting to see through the usual copycat formula as demonstrated when a new iPad launches, sending the rest of the tech world into tablet production overload. If brands want to establish themselves within a competitive market, it is about creating an identity that they can call their own, or risk being overshadowed by competing brands.

Whilst innovative design is always important, product functionality is also a game changer. Striking the right balance between the two, Microsoft’s new product launch has hit the ground running. Already running on 110 million devices worldwide and Windows 10 is off to the fastest start in history, could this be Microsoft’s time to shine and set the agenda for the next design-led tech trend? Maybe.

 

Read more at: http://www.brandingmagazine.com/2015/10/27/how-microsoft-has-broken-the-copycat-mold/

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Lifestyle benefits are key to selling the Connected Home

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Recent research from McKinsey claims that the Internet of Things (IoT) offers a potential economic impact of $4 trillion to $11 trillion a year by 2025, equating to 11 per cent of the world’s economy. Now, that’s surely a reason to get involved?

Every technology brand is acutely aware of the need to create innovative connected products. Some are more aware than others, such as Hoover with Wizard, the UK’s first fully connected kitchen app that enables you to control and view the status of appliances on the go.

IoT devices, once thought of as the preserve of premium brands, are now becoming the norm in retail, with many shoppers expecting more connectivity in their appliances and devices. Hoover is not alone in giving consumers ultimate control at realistic prices. Look at the beautifully designed Hive Active Heating 2 with a range of new features and a family of complementary products.

The demand for connected products in the UK is growing. Research from the Joseph Rowntree Foundation identified that 59 per cent of people agreed or strongly agreed that it would be useful to control devices in the home when out and about. Consider the possibilities this offers your consumers and the connection sales IoT offers your store for those upgrading one or many devices. A massive 70 per cent would also value the safety and security features a smart home would offer, increasing the opportunity to range complementary products, offering a choice to consumers expecting more.

When selling connected devices, it’s easy to over-complicate the “how it works” element from a technical perspective. Too much focus on explaining the reliance on network connections and sharing data may confuse the customer and worry them unnecessarily. To sell smart-home solutions without over-complication, the focus should be kept on the practical benefits – namely being convenient, safe and fun.

The ways in which this technology should be introduced to customers is to focus on the lifestyle benefits offered by your new connected product.

All retailers must consider the 50 per cent of shoppers who would buy smart products for their home if cost weren’t an issue. Likewise, retailers need to consider that 39 per cent of shoppers are worried about the privacy issues associated with IoT. As a new category, shoppers need reassurance that the products they are considering will truly benefit their lifestyles and are worth the extra cost, and that they will not put their privacy at risk. This reassurance needs to be reinforced on the shopfloor by staff, making training on IoT products a priority when entering this new category. If your staff can talk with authority about connected products, you will see consumer knowledge, and ultimately sales, improve.

The IoT is about innovation. What better way to market your store’s expertise in IoT than through targeted digital campaigns to your customer base via smartphone and email. Continue the customer journey from online to in-store with working digital displays and staff on hand equipped with wi-fi-connected tablets to explain and demonstrate the benefits of IoT products. Consider also inviting consumers to try interacting with connected devices from their own smartphone, further enhancing the customer experience. It will also demonstrate the ease of use and spark their imagination to consider how they can immerse themselves and their home in the IoT.

Brands like Hoover and Hive demonstrate that innovation need not be at a premium when integrating IoT devices into your home. With a number of brands adding to the already growing category, ranging IoT products will put you ahead of the curve, perhaps enabling the IoT to become potentially more than 11 per cent (forecast) of your total revenue.

Importantly though, the IoT remains a new category that can overwhelm shoppers. Training staff to speak with authority and concentrate on the lifestyle benefits created by the products will transform an unknown category into a staple for your store.

 

Read more at: http://ertonline.co.uk/Opinion/Opinion-Daniel-Todaro231015.htm

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Why Shopping In-Store is in our DNA

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Whilst online shopping is big business for all brands, in today’s developed omni-channel world, the need to physically immerse ourselves into a brand is still really important.

When we go to a shop, we like to choose our fashion purchases carefully, weigh up our options and try them on, or at least appreciate that it may fit based on its cut and quality. Our research shows that around three-quarters of consumers say the ability to touch, feel, choose and compare products before they buy them is a key benefit of shopping in a physical store. More than a transactional experience, shopping is a social activity that we like to share with others. Over half (53.25%) of shoppers like to take their friends, partners, or family shopping – either as a social occasion or to help decide what to buy.

An open, sociable atmosphere can be harnessed by trained and amiable staff that consider the needs for shoppers that not only want to hang out with friends, but also want to discuss their ideas before making a purchase decision. Indeed, over a third (39.20%) of shoppers say they value advice from in-store staff whilst shopping. Brand staff need to be collaborative with shopping groups to not only help with purchase goals but also to create an environment that these social groups will want to return to.

To support the shopping process, brands need to offer an engaging in-store experience that accentuates the need for a social environment and immerses the shopper into the brand. When it comes to buying clothes that require a careful decision, almost three quarters (73%) are likely to go in-store. Fashion choices especially evoke discussion, debate and positive emotions amongst shoppers as they compare clothes and spend. The physical shop still provides that connection with your brand and instant association and buzz that people need to become a follower of your brand.

As shoppers we like, especially for those special luxury purchases, immerse ourselves in the total brand experience from the plush carpet to the lighting and customer service which add to the customer journey and make that product seem exceptionally good value in comparison to high street brands.

A lot has been said about the retail environment changing due to the influx of channels to engage with, but in many ways the deep rooted desire to shop for apparel is still the same. We still need the physical experience of shopping. More than a pastime for many – it’s an intrinsic part of life and brands become engrained in the fabric of our lives when it comes to what we choose to wear.

 

Read more at: http://digitalmarketingmagazine.co.uk/offline/why-shopping-in-store-is-in-our-dna

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Brands should take an omnichannel approach this Black Friday

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As we lead up to the festive peak season and retailers are once again preparing for this year’s Black Friday weekend, the omnichannel experience is still a fundamental part of retail strategy. There has already been a number of sources speculating that this year’s sales will break all the records set last year, including predictions that online sales will surpass the £1bn mark, up from £810m in 2014. Notably, the number of consumers shopping online for Black Friday deals is set to increase to 30%, up from 8% last year.

Clearly, we’re beginning to see the growing importance of online leading up to Christmas and Black Friday, itself made popular by Amazon, whose recent Prime event similarly guaranteed orders and revenue. Although last year’s peak season generated a 10% increase in high street footfall compared to previous years, consumers increasingly seem to be going online for their Black Friday deals.
However, despite the growth of online sales, recent research from Gekko shows that nearly three quarters (74.2%) of shoppers benefit from the touch, feel and physical comparison of products when making purchase decisions. This is especially the case with high ticket electrical items such as a smart TVs or washing machines, where 67% of shoppers are likely or very likely to buy in a physical store, compared with only 46% who would consider buying online. Moreover, more than half (56.8%) of consumers prefer to head onto the high street so that they can seek advice when making a considered purchase.

In an increasingly connected retail landscape, in-store retail sales are gradually feeling more of an impact from online, especially with smart phones offering shoppers a way to price check in their pocket. Barclays recently predicted that 42% of all retail sales will involve a mobile device in some way over the next ten years, clearly showing how brands will need to integrate their online and retail offerings to create consistent branding and the omnichannel experience we now expect.

This peak period, brands need to ensure that their sales and promotions take into account the omnichannel nature of retail today. While online sales will certainly be a focus this year in light of increasing numbers of dedicated online consumers, brands should not neglect the legions of shoppers that will descend on the high street, often using their smart phone to ensure that the deal their considering isn’t cheaper online.

Making sure that your branding in store matches that of your online offering will ensure that the 54% of shoppers that like to research products online before buying in store will continue their customer journey to buy your brand. Placing brand ambassadors in store to support your peak promotions are proven to assist customers looking to purchase considered items, supporting the majority of consumers who want to experience a product or ask advice before making a decision.

Whether buying online or in store, Black Friday is guaranteed to make the headlines this year, either for record sales or for more riots in supermarkets over discount appliances – perhaps it will be both. Black Friday is now a retail institution, which begins the Christmas peak shopping period for both retailers and brands.

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