Tag Archives: Epson

A Digital Challenge for Brands: Creating A Consistent Customer Experience

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Understanding the shopper journey and what motivates a shopper to buy your brand is essential to ensure your brand speaks to your target audience. New research has found that the number of consumers researching products online before buying in-store has decreased by 7 percent over the past year. The study, conducted by OnePoll, asked 2000 respondents what motivates them when shopping in retail. The research reflects the changing relationship between e-commerce and the high-street, the Omni-channel. Buying behaviours are becoming more complex, with consumers increasingly using both in-store and online research when making purchasing decisions, particularly on considered “high ticket” purchases.

Recent research conducted by Epson Europe also found that 45 percent of UK purchases are made online, meaning that the majority of purchases are still made in-store. However the gap is closing, with online sales in the UK making up the largest share in Europe, 7 percent above the average. The study also found that 20 percent of shoppers purchase goods online while in-store via mobile devices, using their in-store visit to guide their online purchases. It’s clear that shoppers are becoming more connected in-store, with smart phones beginning to make a clear impact on retail. Researching products online whilst in-store is common and the norm amongst some, with shoppers now able to compare prices on the shop floor more often and likely to become even more common with the development of wearable technology.

In-store social media use is also increasing among consumers, with 14 percent of 18-to-35 year olds using Facebook to ‘check-in’ to stores, and 15 percent using social media to discuss products with friends. Engaging with brands and retailers through social media is most prevalent with the younger age category, with older generations shying away from the social experience however, they are increasingly using online research before making purchases. Shoppertribes research identified that 58 percent of shoppers aged 55 and over use online research to aid their in-store purchases of electronic goods, and in crowded categories, brands should not ignore such a statistic. With all age groups engaging with brands across many digital platforms, it is unsurprising that the online experience, be that through e-commerce or social media, is beginning to shape how we chose to shop for certain items and brands, with those in the 35 and under more likely to shop online for smaller purchases, choosing to go down the traditional and more sociable route of shopping on the high street for those rewarding considered purchases.

Although the number of shoppers researching online and buying in-store is decreasing, the importance of the Omni-channel experience remains clear. The impact of e-commerce should not be underestimated as nearly half of all sales, predominantly small as identified by the average online basket, are now made online, a number which will likely increase. However, the primary motivation for consumers to shop in-store remains: ‘the ability to see and touch the product.’ This desire to engage in the brand experience is common with considered purchasing decisions associated with high ticket consumer electronics and luxury brands. Increasingly, in our digitally connected, social media world, the brand you carefully chose to wear, carry, and live with as an expression of your identity and lifestyle needs to be seen in person and not in the virtual world.

The benefits of the in-store experience can outweigh the convenience of shopping online. Brands need to combine their approach with seamless branding between online and in-store experiences and streamline the overall brand experience for consumers. Matching online branding in-store can assist sales by improving product recall to guide consumers through the in-store journey. By using an integrated approach, brands can guide the shopper journey, initially driven by ATL from online and social media recommendations to in-store where the unique selling points in relation to the design and quality of brand products are realised in person, which online can’t always achieve. That retail experience remains more successful in achieving the valuable emotional connection consistent with a brand and keeps “shopping” as a sensory event rather than just another virtual experience.

 

Read more at: http://www.brandingmagazine.com/2015/03/25/a-digital-challenge-for-brands-creating-a-consistent-customer-experience/

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The top 5 wearable technology gadgets in 2014

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Wearable tech is already one of this year’s hottest trends. Are you dressed to thrill?

If the headlines dominated by the latest and greatest smart watches and activity trackers following last month’s Consumer Electronics Show in Vegas are anything to go by, 2014 is set to be the year of wearable tech. Wearable technology is changing the way we communicate, exercise, socialise; and in many ways is enhancing the way our society operates. From fitness-tracking bracelets to smart ski goggles, Daniel Todaro, MD at field marketing agency Gekko, writes for us about the five wearable tech gadgets of this year that you would be happy to wear and use…

1.Fitbit Force

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Fitbit Force, the latest standout offering from Fitbit, is a hyper designed and developed wearable fitness tracker. The subtle wristband displays daily stats, steps taken, calories burned, distance travelled as well as allowing the users to easily log food intake, sleep patterns, and even health information like glucose levels and blood pressure. The device can also easily be synced with a smartphone app or through a wireless dongle for PCs.

Expected to go on sale in the UK in the spring, we can expect the Fitbit Force to fly off the shelves.

2.Pebble Watch & Steel
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Launched towards the end of last year in the UK, the Pebble has gained a large following in a relatively short space of time.

This waterproof smartwatch is designed to display messages from an iOS or Android smartphone and can send users notifications when they receive an email. Simple and stylish, the Pebble can be purchased in red, orange, black or grey, and comes with a removable 22mm watch strap. Alternatively the Steel is a great-looking wristwatch with top-end construction.

With an impressively long battery life and easy-to-use buttons, I suspect both Pebble variants will be huge in 2014.

3.iWallet
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Perhaps one for the most security conscious out there, iWallet is a revolutionary biometric locking wallet that protects personal information, cash and cards using the latest cutting edge technology.

What’s the standout feature? If the user’s iWallet and smartphone are more than 10 -15 feet apart, the phone will sound. Pickpockets beware.

4.Epson Moverio BT-100 smart glasses
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Another potential game-changer on the market, with transparent lenses and Wi-Fi connectivity, these smart glasses allow you to update your social network accounts, catch up on the latest news and watch videos online while still being able to see your surroundings. With the Android™ 2.2 platform and a 4GB SD memory card, you can choose from a whole host of viewing options, such as MPEG 4 and H.264 videos, to watch content wherever you want.

The smart glasses offer a big-screen experience equivalent to a 320-inch display viewed from 20 metres away. The ‘control-at-your-fingertips’ touch-sensitive track pad means you can effortlessly navigate between menus and find exactly what you’re looking for.

This is the perfect hands-free alternative to small smartphone and tablet PC screens.

5. Oakley Airwave Ski Goggles
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These ski goggles allow gadget-obsessed skiers and competitive adrenaline junkies to stay connected on the slopes. Sitting at the bottom of the left goggle lens, the technology senses and shows a range of speed and distance metric notifications, including buddy tracking, navigation, music and iOS/Android smartphone synching so you can view incoming calls and text messages with low energy Bluetooth connectivity.

Packaged with everything you expect from Oakley, the goggles include anti-fog technology, dual-vented lens designed to keep vision clear, 100 percent UV filters and Iridium lens coatings to to balance light transmission.

Daniel Todaro, MD at field marketing agency Gekko

Read the full article at http://www.londonlovesbusiness.com/business-news/tech/the-top-10-wearable-technology-gadgets-in-2014/7519.article

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