Tag Archives: Headphones

Listen Up!

One of the most common traps we see is treating the entire audio market as a single entity. It’s not. In reality, it’s split into two categories. The first is the hypervolatile world of personal audio. Here, trends in wireless earbuds and portable speakers move like fast fashion; a feature like AI-powered noise cancellation or spatial audio can go from a differentiator to a baseline expectation in a single generation of product releases.

The second is the considered purchase, high-investment world of hi-fi. This is a marathon, not a sprint. The customer journey is longer, driven by a deep appreciation for craftsmanship, acoustic heritage, and demonstrable performance. Here, trust is the primary currency. A retailer’s authority is built over years, not months, and a single misguided product choice can damage a carefully curated reputation. Trying to apply the same strategy to both is a recipe for failure — you’ll either exhaust your hi-fi customers with fleeting trends or appear ancient to the earbud crowd.

First up is the Headphone (1), Nothing’s first-ever pair of over-ear headphones. It’s a significant move for the brand, taking them into the premium audio space to compete with established giants. True to their style, the headphones feature a distinctive transparent design but also add practical, tactile controls
(a roller and paddle) instead of relying only on touch. To ensure high-quality sound. Nothing entered into a major Partnership with KEF, the highly respected British brand, co-engineering the acoustics for the Headphone (1).

Amp up

Next up, the resurgence of vinyl. It is no longer just a trend; it’s a significant, mainstream
movement backed by hard numbers. In the UK, vinyl sales have now seen an incredible 17 consecutive years of growth, with music fans purchasing 6.7 million LPs in 2024 alone (BPI/Official Charts Company).
But here’s the modern dilemma: the very people driving this revival have built their home lives around the convenience of wireless, multiroom speaker systems. So, how do you bridge that gap?
That’s precisely the problem the Victrola Stream Onyx was built to solve. The Victrola Stream Onyx taps directly into this by offering a simple, elegant solution. In non-technical terms it’s a high-quality record player officially certified to work wirelessly with any Sonos speaker in your home.

Meanwhile, the hi-fi audio category continues to hold its ground and even grow, despite the fast shifts in other areas of personal audio. In 2025, the global hi-fi market is projected to grow from £12.4 billion to over £13.1 billion, with long-term forecasts estimating a rise to more than £22.2 billion by 2033 (DataHorizzon Research, 2025; The Business Research Company, 2025). Wired systems, prized for their clarity and fidelity, still account for roughly 68% of global revenue (GlobeNewswire, April 2025), but wireless hi-fi is gaining ground fast, particularly in residential and automotive segments.

Tune in

The UK’s own hi-fi market is expected to hit £1.1 billion by the end of the decade (Future Market Insights, 2025). This growth isn’t just being driven by longtime audiophiles; there’s a new wave of listeners who value audio quality but also want the simplicity of smart home integration, wireless setups, and even AI-enhanced tuning. Beyond the established worlds of headphones, earbuds, and even high-end hi-fi, a new form factor for portable music is quietly emerging: smart audio glasses.

The leading example of this trend are Meta’s range AI glasses. While they are known for their hands-free camera, a core feature is their ability to play music and take calls. This is achieved through discreet “open ear” speakers built into the arms of the glasses.

This isn’t about replacing headphones; it’s about creating a new category of use. The customer for audio glasses is someone who prioritises convenience and safety over critical listening. They are buying into a lifestyle where music and information are seamlessly layered onto their daily activities.

Understanding your customer’s intent is everything. Personal audio, home audio, and hi-fi are no longer just product categories; they’re expressions of identity, taste, and lifestyle. Treat them that way, and the strategy will follow. Ignore the nuance, and you’ll miss the mark entirely.

To read the published article by Rupert Cook, Marketing Director, please visit ERT

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Here comes the sun

It may seem a long way ahead, but that well-earned summer break is right around the corner for many, and they’ll be needing some accessories to make that holiday memorable, practical and relaxed.

Put yourself in the flip-flops of another and think about the gadgets you like to take away with you. Translate that into a range of products your customers may benefit from and avoid those pricey, last-minute airport purchases.

Portable speakers are a key area for the summer season and an opportunity to sell. Think beach holidays, parties or barbecues in the garden. Consumers will head outdoors when the weather warms up, and require some entertainment.

Portable speakers from brands such as Jabra and Libratone make a perfect accessory for outdoor living, with Bluetooth connectivity allowing anyone to connect their phone and play their music via Deezer, Spotify or Google Play. Use this feature as part of the demonstration by encouraging shoppers to connect their own device to hear the quality and see the ease of use. Make sure that your staff know how to connect to the speaker and can speak confidently about its features, such as battery life.

Staying with audio, headphones are another accessory many shoppers may be looking to upgrade at this time of the year. Whether purchasing some travel headphones to make flying more enjoyable, from the likes of Sennheiser, or perhaps some sports headphones from Monster or B&W for running in the sun, shoppers will want to see a good range with demo units that they can actually hear playing.

Set up a ‘play table’ in-store, allowing shoppers to try out a variety of headphones. Connect them to a music player to let shoppers hear the quality of the sound. Although not for audiophiles, consumers still want to know they’re getting a quality product before they decide to purchase.

Train your staff to use their questioning skills when speaking to customers looking to buy an audio product, especially headphones. What are they using them for? What type of music do they like? Do they want over-ear or in-ear? What device are they using to play music? All these questions can tailor the shopping experience and make sure each customer gets the right product for them.

With recent news suggesting tablets and laptops will need to be kept in your hold luggage this summer, shoppers will looking for something to protect their gadgets. Think about your range of laptop bags and tablet cases. Does your ranging include heavy-duty cases, from brands such as CAT and Griffin, that will survive a long-distance flight? Shoppers will be heading into store to find these products, so it’s up to you to offer them the advice they need.

When demonstrating a case, don’t drop a device on the floor, as that may lead to disaster. Instead, make sure your staff can communicate the benefits of a case to a customer, explaining the materials used and build quality, and how these will ensure the safety of the customer’s tablet, phone or laptop.

In addition, add other accessories to the conversation such as Tile – a tracker that allows your device to be found anywhere in the world if lost. Shoppers looking to take their devices abroad with them will want the peace of mind that they are safe and secure – offer your customers this solution with a conversation and demonstration.

Another area to consider is home security. Everyone fears leaving their house for weeks at a time, some more than others, and asking a neighbour to look after things while you are away may not be an option.

Now with innovations in the smart home, this fear can be reduced by keeping track of our homes from any smart device. Consider ranging smart security products such as the Ring video doorbell, which allows users to answer their door and speak to visitors from anywhere in the world through their smartphone.

Likewise, smart plugs from the likes of Hive and smart light bulbs like the Philips Hue can give consumers the peace of mind that their homes appear occupied. Both allow users to control their lighting and appliances from their mobile, giving them total control of their home from any location.

If you’re speaking to a customer who’s inquiring about the smart home, explain the benefits of controlling their home from their smart device. The added security benefits are a huge selling point, and are something you can easily demonstrate by installing some demo models on a lamp or similar appliance in-store. And make the point that these smart home innovations can save them money on heating and electricity bills all year long.

There are plenty of opportunities to take advantage of the holiday season. Shoppers will be looking for last-minute items before they travel. Make your store look the part with seasonal p-o-s and displays, encouraging shoppers to head inside to find that perfect, competitively-priced accessory, purchasing a well-chosen product from your store rather than hastily at the airport.

 

Read more at: http://www.ertonline.co.uk/opinion/here-comes-the-sun/

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