Tag Archives: Black Friday

Five expert Black Friday tips and warnings around finding the best deals

With Black Friday and Cyber Monday comes the chance for consumers to land a bargain. But along with so many reductions in product prices come just as many warnings that all is not necessarily what it seems.

Increasingly, buyers are being urged to double check before they buy – both for their own needs and their own security.

There’s also a wider conversation around affordability and people spending what they can reasonably pay back, if they are using credit cards or buy now pay later deals, to ensure they don’t get trapped in a new year cycle of debt.

With that in mind, here are five tips and warnings from experts around what to do – and not do – as Black Friday deals crop up.

Make sure you really want that deal

Buyer’s remorse: when you regret that impulse purchase soon after the money has left your account.

Research from TrustPilot suggests around £5bn in unplanned impulse purchases will be made by British buyers this Black Friday weekend, after one in three did so last year with an average spend of more than £250 each.

And yet, a quarter of those are predicted to cause buyer’s regret – totalling £1.27bn wasted.

That includes items buyers didn’t need, which didn’t match their expectations or was deemed to be a waste of money. Make sure you know what you want beforehand and stick to that list where possible.

Extensions are your friend for an added bonus

It’s not just about not spending when you don’t need to – it’s about using tools to maximise the purchases you do make.

Using cashback sites like TopCashback and Quidco is an underrated way to make your money go further during Black Friday and beyond, says The Independent’s consumer writer Molly Greeves.

“These websites essentially pay you to buy products through them – for example, when you shop on Boots by clicking through the TopCashback website, you can currently get 20 per cent of what you spend credited back to you,” she explains.

“Once you’ve signed up to TopCashback or Quidco, you can download their browser extensions, which makes the process of earning cashback virtually effortless. Then, when you shop online, you’ll see a pop-up letting you know when you can earn cashback. Click through and the cashback should be credited to your account – easy as that.”

But should is the key word here, Greeves cautions.

“Try to think of cashback as a bonus rather than a guarantee, as sometimes tracking problems can prevent your money from being credited.”

Beware the ‘fake deal’

Most online shoppers will know by now: what says “reduced” isn’t necessarily the case.

Websites have to abide by rules on what most recent prices were but if the higher price was only there for a couple of months before being reduced back down to the previous level, it’s not a particularly great deal.

To get around that, shoppers can use Google’s price history function to show what are effectively fake deals, says search specialist Andrew Witts from Studio 36 Digital.

The hidden Price History tool is one of the easiest ways to spot fake Black Friday deals. You search for a product, click on the Shopping tab, select the item and look down the page at Price History. It can instantly show whether a price has genuinely dropped, or if the retailer did the aforementioned prior increase.

“Fake sales are everywhere. The price history tool is the fastest way to expose them,” says Witts.

You can also see similar features in the Microsoft Edge browser – click the three dots in the top right corner when you’re on a product page, go to ‘more tools’ and hit the ‘shopping’ option.

Double check emails for scams

One now which is easy to get caught out with if you’re doing lots of shopping, or if multiple people shop on the same account.

Fraudsters are “using AI to spin thousands of hyper-personalised phishing scams,” says Jonathan Frost, of banking safety firm BioCatch.

These can include “fake ads, extreme discounts, shipping alerts and refund notices that look indistinguishable from the real thing” he adds.

Take an extra minute to ensure anything you’re about to click on is from a legitimate site, is something you know you’ve ordered and paid for and isn’t just a blind sell to point you to something you wouldn’t previously have been looking for.

Last-minute shopping could see you miss out

Now the other side of the “don’t act too quickly” argument – it’s well established that some prices do indeed go up after Black Friday.

Last-minute Christmas shopping can see buyers pay prices up to 18 per cent higher, suggests recent research by customer agency Gekko – at least when it comes to some electronics.

However, the same research showed that discounts for things like air fryers were actually cheaper before Black Friday – which simply highlights the importance of having your list pre-prepared, keeping an eye on the products you’re keen on and getting them when you’re happy with the price, rather than reacting to highlighted discounts and making your purchases based on them.

To read the full published article by The Independent, click here

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When is the best time to find that perfect Black Friday deal?

Black Friday used to be a one-day shopping frenzy but now the sales event takes place over several weeks. This can make it tricky to know whether to wait until the day itself this year– Friday 28 November – or aim to bag a better deal in advance.

Shoppers are expected to spend an average of £299 over the Black Friday weekend, up £83 on last year, according to predictions from the online shopping marketing platform Omnisend. This includes Cyber Monday on 1 December.

If you’re planning to use Black Friday as a chance to get a deal or get ahead on Christmas shopping, when is the best time to buy? We asked money and retail experts.

BLACK FRIDAY STARTS EARLY

Note down everything you want to buy and start tracking prices. Liz Hunter, of the price comparison site MoneyExpert, says retailers often start Black Friday sales at the beginning of November, both in store and online, so you should be able to find a bargain now.

Megan Micklewright, a financial influencer who has partnered with online electricals retailer AO, says: “Start early and stay alert. Many retailers release deals weeks in advance. Get ahead by signing up for retailer newsletters and setting deal alerts.”

Amy Peebles, a budgeting coach with the savings club Park Christmas Savings, recommends tracking prices on your wishlist items for several weeks before Black Friday using price comparison tools or browser extensions. That way you will spot if a supposed “deal” is just a return to the normal price. Examples of price trackers include CamelCamelCamel and PriceRunner.

Daniel Todaro, the head of retail consultancy Gekko, says small domestic appliances such as toasters and kettles are popular with buyers and a good deal can usually be found.

Gekko’s analysis of more than 17,000 electronics products across the UK’s biggest retailers found that the average price drops by 5.6 per cent between the first week of November and Black Friday. So if you’re after an air fryer or blender, you may not need to wait for the big day to get a discount.

THE SWEET SPOT: THE WEEK OF BLACK FRIDAY

When it comes to big-ticket items such as home entertainment and laptops, it might be worth waiting until the week of Black Friday itself.

“Big-ticket items such as TVs, laptops and appliances often have the deepest discounts from the Monday before Black Friday through to Cyber Monday,” says the consumer champion and author Martin Newman. “By the time Black Friday itself arrives, the most popular products and sizes are often gone.”

The Monday before Black Friday had the most offers available last year, says Zoe Morris, a spokeswoman for the VoucherCodes website. “But if you’re looking for the biggest saving possible, then holding out until Black Friday could pay off. “On Black Friday itself, VoucherCodes customers save more money than any other day of the year, with deeper discounts on offer from retailers.” Timing is everything, according to Luke Elliott, the vice president of e-commerce in Europe at the retail analytics firm Pattern. He says: “While brands start promotions weeks in advance, the biggest discounts typically land on Black Friday itself.

“For fashion, toys and beauty products, Black Friday through to the lead up to Christmas is prime time – that’s when brands compete hardest for holiday shoppers.”

WHAT’S POPULAR

During Amazon’s Black Friday week last year, which took place between 21 November and 2 December, the best-selling items included the Amazon Fire TV Stick 4K (inset), Maybelline Sky High mascara, the latest Echo Dot voicecontrolled smart speaker, and the Ninja Foodi Dual Zone Air Fryer. But did shoppers get good deals?

The data suggest it could be worth waiting until the Black Friday week. According to CamelCamelCamel’s price tracker, the Ninja Foodi Dual Zone Air Fryer was cheapest on 29 November 2024 at £100. It is currently £129 on Amazon.

The Echo Dot’s cheapest price was £22.99 at John Lewis on 29 November and 1 December 2024, according to PriceRunner. It currently costs £54.99 on both John Lewis and Amazon.

BLACK FRIDAY OR CYBER MONDAY FOR BETTER DEALS?

Cyber Monday comes just a few days after Black Friday, so should you wait until Monday 1 December if you’re buying tech? Gekko’s analysis suggests that it may be worth waiting.

Laptops were marginally cheaper on Cyber Monday than on Black Friday last year – with an average extra 0.7 per cent off, a saving of about £6. TVs were also cheaper, by an average 1.9 per cent, or about £17.64. Microwaves were down 16.6 per cent, saving £52.

Gekko adds that Curry’s was the best retailer for laptops last year, with prices down by 4.2 per cent on Black Friday and by 4.8 per cent on Cyber Monday. Curry’s and AO were the best for TVs, with prices as much as 1.9 per cent cheaper on Black Friday and 2.4 per cent on Cyber Monday.

If you miss the November rush, don’t panic. Mid-December can bring hefty discounts on seasonal stock, such as Christmas decorations, partywear and winter clothing as retailers scramble to clear shelves before the new year.

KEEP A COOL HEAD

The way to get the best deal is to be clear about what you need or want, having read reviews online and checked the product specifications. Ideally you would be familiar with typical prices of the product, either because you know the brand well or have been tracking price movements, so you know whether it is a truly good deal.

Don’t be distracted by tricks to create a sense of urgency or pressure, such as “too good to miss” tag lines or a digital clock display showing time is running out on a deal. Stick to your planned shopping list and you should avoid buyer’s remorse.

To read the full published article by The i Newspaper, click here

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Retail Roulette – Why Black Friday and Cyber Monday discounts are a complete gamble for retailers and consumers alike

It’s official – long gone are the days of the standalone Black Friday and Cyber Monday discounts. Now, securing sought after products at the best price is becoming increasingly chaotic for consumers, with prices fluctuating during a number of weeks across the Golden Quarter. Forget deal or no deal, it’s more like deal or disappointment for consumers, leaving much to be desired in terms of results for retailers.

Experts from retail marketing consultancy Gekko have utilised their GWS Price Analysis Tool to do the heavy lifting, crunching the numbers to analyse average prices in categories including consumer electronic products and household goods, across major retailers, including AO, Argos, Currys, Harvey Norman, and John Lewis. The results identify the true rollercoaster retail landscape during the busy discounting period.

The analysis, which spans the weeks before and after Black Friday and Cyber Monday 2024, reveals that Black Friday and Cyber Monday is not always the best day to secure the best deals, with prices in some categories plummeting from the middle of November onwards.

In the wearable technology category, this year’s Black Friday sales at Currys saw a notable shift, with a reduction in product variety, but an increase in value for shoppers. Gekko’s analysis reveals a significant decrease in the number of SKUs, dropping from 456 in 2023 to 342 in 2024 – an overall reduction of 114 products.

Alongside this streamlined selection, prices have decreased in wearables. The average price of a wearable this year came in at £287.80, down by 8.55% compared to 2023’s average of £313.83. The approach of offering fewer products while increasing promotional impact reflects how a retailer like Currys is refining its strategy to balance consumer preferences with enticing deals to consumers.

In John Lewis, the LG 77-inch OLED TV serves as a perfect example. Initially sold at its full retail price of £4299 throughout October, the TV was heavily discounted in early November, dropping by 30.2% to a retail price of £2999. This product then sold out in mid November before returning to stock in time for Black Friday, back at the original full price of £4299. By monitoring price fluctuations, consumers may be able to cash in on early discounts, like the 30.2% savings on this LG TV, instead of waiting for Black Friday, when prices may climb back to full retail.

The hustle between Black Friday and Cyber Monday is enticing for consumers, but some products saw sharp increases compared to their Black Friday prices. For example, a Fridgemaster Compact Fridge on AO rose in price from £125 on Black Friday to £139 by Cyber Monday, representing an 11.20% increase, which may have frustrated shoppers holding out for better deals. Just a day after Cyber Monday, Gekko’s GWS Pricing Analysis Tool revealed new shifts in AO’s pricing. By 3rd December, the Fridgemaster Compact Fridge had dropped slightly to £134, still higher than its Black Friday price of £125, but lower than the Cyber Monday price of £139.

With the fluctuation in pricing, savvy shoppers may start employing various techniques to ensure they get the best deals on offer across the whole Black Friday discounting period. By buying early and then monitoring price movements, shoppers may well return and rebuy an item if the savings are too good to ignore.

Talking about the unpredictable retail discounting period across Black Friday and Cyber Monday 2024, Daniel Todaro, CEO at Gekko Group, said: “It’s been a tough year for everyone, and making products even more affordable could help to boost sales in the face of the cost-of-living crisis. Timing is everything, and while retailers adjust their prices based on demand, consumers that have shopped around will likely walk away with the best rewards.”

Offering additional advice for bargain hunters, he added: “The unpredictability of these pricing trends underscores the value of retail monitoring tools like Gekko’s GWS Pricing Analysis service, helping provide smarter insights to understand shifting consumer demand, and adapting their strategies to remain competitive across the busy golden quarter.”

To read our published article, please visit Retail Focus

Photo by Max Fischer from Pexels

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Why digital shelf analysis is the key to Black Friday success

After another year of squeezed personal finances and lacklustre sales, retailers and brands are hoping for the biggest Black Friday ever to boost sales and profitability.

Last year, consumers spent £3.45bn over the Black Friday weekend, with 66% of purchases estimated to have taken place online. With fierce competition for a share of the Black Friday pie, brands need to ensure that their digital footprint is shipshape before the frenzy begins.

Getting your house in order

While pricing is important, it is not the only thing that brands need to consider – particularly if they have big-ticket items on offer. For brands that work with multiple third-party retailers, the chaos surrounding Black Friday means that ideal positioning, product descriptions and images can fall by the wayside – but this can lead to a disjointed experience for consumers.

When consumers are faced with multiple deals and a wide range of product options across multiple retailers, consistent presentation in digital merchandising is critical for avoiding confusion. Trying to compare different but similar products – or the same products across different websites – becomes much more challenging when descriptions, specifications and images are inconsistent, potentially losing sales to brands or products which are better aligned across platforms.

Certain elements, particularly description and images, are also critical for search, so it is important to ensure that your digital merchandising is on point so that potential customers find your product in the first place.

But, for brands working with multiple retailers, reviewing and tracking how products are presented manually can be a huge – arguably impossible – undertaking, so finding a digital shelf analysis or web-scraping service that can automate part of the process can significantly help when it comes to getting your house in order.

By tracking, collating and analysing data on your products, brands can identify where standards may have slipped or information vital for consistency and searchability is missing, and approach their account managers in good time – before the Black Friday chaos begins in earnest.

Thinking beyond the self to the wider shelf

During this discounting period, competition is fierce. When it comes to analysing your brand’s digital merchandising performance, it is critical that you think beyond consistency, stock levels and presentation, and consider the whole shelf.

If you are already undertaking analysis of your brand’s positioning, consider the value of analysing the whole shelf. How do your products stack up against your competitors? Maintaining your own marketing strategy is critical, but at a time when prices are constantly changing, it is important to know where you stand.

This is where digital shelf analysis that tracks not only your own products, but the competitors can really come into its own, helping you to create a real-time competitor strategy. Combining data from web-scraping with retail expertise will enable you to respond to competitors’ activity with your own at the right time and across the right platforms.

Staying one step ahead

Third-party retailers are juggling data from all their brands, and relying on their feedback could leave you behind the pack. Everyone wants a piece of the Black Friday pie and when the chaos hits, you’ll want to be armed with real-time and past data that can help you stay consistent and searchable and reactive to competitors.

Based on an analysis of data from GWS, our proprietary analysis tool, retailers started discounting from mid-November last year – and some of the biggest deals for consumers hit before the Black Friday weekend started. Equipping yourself with actionable information will allow you to be competitive when it counts, allowing you to cut through in an increasingly fragmented and challenging environment. 

To read the published article by Toby Stupples, Client Delivery Director please visit PMW

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Does black Friday give consumers a real bargain?

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When Black Friday began to be embraced by marketers in 2013, initial efforts focused on instore, one-day only events. Since then, there are far fewer reports of hordes of shoppers breaking down doors and a greater effort to create multi-day, omnichannel campaigns.

This year was predicted to have a strong showing. The CBI reported that sales volume is expected to increase and the Centre for Retail Research expected UK shoppers to increase their spend by 3.4% compared to last year, up to £2.53bn. Initial data shows that those expectations are being met: at its busiest, Barclaycard reported seeing 1,184 transactions per second during Black Friday itself.

As part of our work at Gekko, we monitor how retailers approach and execute promotions like this to better understand and advise on the market. Ahead of Black Friday 2019 we saw that far from being a single day event almost everyone started their campaigns at the start of the week, and peaked with a push over the Black Friday weekend with limited additional discounts and promotions.

We closely monitored the Black Friday pricing strategies across eight different retailers in the UK and Ireland, recording the items and prices offered over the week before Black Friday. Across those retailers, we saw a big launch at the start of the week, an increasing number of items being put on offer as the week progressed, then a drop in availability as particular deals went out of stock.

Tracked Black Friday discounted products 2019

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Discounting on the day itself didn’t prove to be particularly significant. Of the 2909 items we tracked that were available to purchase on Tuesday 26th and still available at the end of the week, just 321 – 11% – were cheaper on Black Friday. 10% were cheaper than on the Wednesday, and just 6% were cheaper than on the night before. In the main, shoppers looking for a bargain could have purchased at any time during the week and would have been unlikely to see their purchases cheaper later on regardless of the store.

Of those 321 tracked discounts, TVs, laptops, and mobile phones made up almost half of the additional discounting, with scattered flash pricing on hot items like AirPods making up much of the rest.

Product categories of items cheaper on Black Friday than earlier in the week, 2019

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But don’t be fooled by the data here. Although 23% of the extra discounts were on TVs, only 16% of all TVs we tracked were cheapest on Black Friday itself. For everything else, the Black Friday price was the same price as the rest of the week. And though we saw some variation on prices for specific items from retailer to retailer throughout the week, Black Friday is so sensitive that prices were very similar if not identical as retailers ramped up their price matching.

Although we expect data released and compiled over the next week to show that online took a bigger proportion of the Black Friday and Cyber Monday spend this year, a battle on price isn’t the only option open to brands and retailers. This year we saw an increased push of AR product viewing by both Amazon and Currys PC World, and our online analysis showed brands partnering with retailers so that consumers could talk to a brand ambassador remotely. This is an attempt to mimic the experiential marketing that we have seen work so well in-store, and it’ll be fascinating to see how this develops in future.

The photo that accompanies this article is by Artem Beliaikin from Pexels

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High street sales are booming, say new retail figures

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Recent figures from the Office of National Statistic suggest high street retail is booming this autumn, with retail sales up 7.4% year on year in October. With an increase of 1.9% over September, this October saw the highest rate of sales growth since April 2002. Contrary to many who predicted an economic slump after the Brexit vote, and while the UK remains in Europe, retail appears to be in a good place leading up to the most important sales periods of the year: Black Friday and the Christmas Peak.

More good news for retailers is the increasing amount spent in high street stores, with consumers spending 6.6% more in October 2016 compared with last year, and up 2.1% on September. Retailers will be hoping this upward trend continues, increasing consumer spending during the peak sales period. The average weekly spend in October was £7.7 billion, an increase of £500 million year on year, clearly showing consumer confidence in the UK economy has not diminished despite warnings. Furthermore average retail prices fell 0.7% in October year on year, demonstrating how high street competition is dampening the effect of the decreased value of Sterling. Some have intimated that spending may be spiralling out of control, creating the bubble which forced the previous recession. However the lessons learned from back then may be applied.

The ONS report has even more good news for department stores and consumer electronics brands. The report found that 43% of retail sales in October 2016 were in non-food stores, encompassing department stores and household goods. Sales volume for non-retail stores was up 2.8% year on year, highlighting the growing consumer confidence in buying household goods. These figures are perhaps inflated by the weak Sterling which has increased international spending in particular on luxury goods, making that Hermes bag a steal in comparison to the price back home in its native France.

Overall, the ONS report suggests shoppers are ready to spend this Christmas. Of course, brands should not take these figures for granted, as in a highly competitive marketplace it’s still vitally important for brands to make an impact in store and be seen. Millions have been spent by retailers on this season’s Christmas adverts; they are now reliant on the products and brands they range to entice and convert shoppers into customers.

In order to successfully achieve this, all brands should be considering their retail execution at this busy time, especially focusing on education, merchandising and promotion to ‘wow’ shoppers looking for the perfect Christmas gift for themselves or another.

 

Read more at: http://www.innovativeelectricalretailing.co.uk/index.php/high-street-sales-are-booming-say-new-retail-figures/

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It’s Black Friday – I’m in love

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With nearly seven out of 10 retailers (68.9 per cent) expecting Black Friday to become more popular over the coming years in the UK and Ireland, it is likely to remain an important retail event for the foreseeable future.

Cast your mind back to the Armageddon-like scenes of 2014 where people literally fought to secure a bargain and, in some cases, bargains they didn’t want or need.

From a brand perspective, retailer or product, how can you tame Black Friday to continue driving excitement while maintaining a positive customer experience?

The fact is that Black Friday is good for all retailers, irrespective of whether you take part or not. Statistics have shown that UK retail footfall year on year for Black Friday 2014 had an increase of 9.8 per cent overall. When broken down into locations, the high street saw a 7.2 per cent rise, shopping centres an 11.3 per cent rise and retail parks a 14.4 per cent rise. This demonstrates an increase in opportunities to sell not only deals, but also stock items.

Advertise your offers in advance and consider a “by invitation only” VIP Black Friday event for your customer database.

Looking online, use social media and your website to pull customers in-store. Local advertising and banners can help your store stand out from the rest, creating an event to enhance the customer experience and drive excitement.

It’s obvious that you need to make sure you have sufficient stock, perhaps also implement a ticketing system, as people who really want an offer won’t mind waiting if it means they get it without the risk of a scuffle. Also, consider your non-bargain-hunters who may just want to shop – the hordes will only discourage your average shopper.

Place bulk-stack deals near the doors, avoiding obvious security risks, and encourage a flow through your store.

Keep the store busy with offers located in prime positions, supported by staff on hand to carry the item to the till or at least make customers aware of the offer to help shift those boxes. Link sales to other items – while a big-screen TV may be appealing, it still needs an HDMI cable and you’re more likely to make that connection sale if it’s also on offer. Better to attach than not.

Your online sales shouldn’t be excluded – 30 per cent of survey respondents plan to buy online during Black Friday 2015, up from the eight per cent who purchased online in 2014.

Still, consider delivery charges, which can negate any profit made for both you and your customer. One key thing to consider is whether your website can keep up with the pressure of increased traffic. In 2014, 12 per cent of shoppers experienced technical issues when purchasing goods online during the rush. If you are planning to run important deals online, preparing your site to handle large numbers of users will prevent lost sales and angry customers.

Big-box retailers and grocers alike court the publicity and will create PR hubs that achieve those sensationalist, headline-grabbing TV images. It’s therefore important to note that if you put on a Black Friday promotion, it isn’t necessarily going to turn into a bloodbath. However, the increase in footfall and sales is evident but, just in case, do make sure you can still sell on the stock after the event.

Finally, how can your brands help support your promotion or even your event? In crowded categories, Black Friday is an opportunity for many brands to gain distribution and market share through selling end-of-line products. For electrical products, GfK measured a value growth rate year on year of 24 per cent and, not surprisingly, 59 per cent week on week. When broken down by category, Black Friday 2014 average sales increased significantly compared with the week before, with mobile sales up 129 per cent, more notably TV was up 103 per cent and audio up 157 per cent.

This clearly identifies the opportunity for electrical retailers with careful selection of products and brands within your core lines. Working in partnership to leverage sales could work to create a more intelligent and rewarding Black Friday experience for retailers, brands and most importantly consumers.

Read more at: http://bit.ly/1NYWNuI

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Brands should take an omnichannel approach this Black Friday

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As we lead up to the festive peak season and retailers are once again preparing for this year’s Black Friday weekend, the omnichannel experience is still a fundamental part of retail strategy. There has already been a number of sources speculating that this year’s sales will break all the records set last year, including predictions that online sales will surpass the £1bn mark, up from £810m in 2014. Notably, the number of consumers shopping online for Black Friday deals is set to increase to 30%, up from 8% last year.

Clearly, we’re beginning to see the growing importance of online leading up to Christmas and Black Friday, itself made popular by Amazon, whose recent Prime event similarly guaranteed orders and revenue. Although last year’s peak season generated a 10% increase in high street footfall compared to previous years, consumers increasingly seem to be going online for their Black Friday deals.
However, despite the growth of online sales, recent research from Gekko shows that nearly three quarters (74.2%) of shoppers benefit from the touch, feel and physical comparison of products when making purchase decisions. This is especially the case with high ticket electrical items such as a smart TVs or washing machines, where 67% of shoppers are likely or very likely to buy in a physical store, compared with only 46% who would consider buying online. Moreover, more than half (56.8%) of consumers prefer to head onto the high street so that they can seek advice when making a considered purchase.

In an increasingly connected retail landscape, in-store retail sales are gradually feeling more of an impact from online, especially with smart phones offering shoppers a way to price check in their pocket. Barclays recently predicted that 42% of all retail sales will involve a mobile device in some way over the next ten years, clearly showing how brands will need to integrate their online and retail offerings to create consistent branding and the omnichannel experience we now expect.

This peak period, brands need to ensure that their sales and promotions take into account the omnichannel nature of retail today. While online sales will certainly be a focus this year in light of increasing numbers of dedicated online consumers, brands should not neglect the legions of shoppers that will descend on the high street, often using their smart phone to ensure that the deal their considering isn’t cheaper online.

Making sure that your branding in store matches that of your online offering will ensure that the 54% of shoppers that like to research products online before buying in store will continue their customer journey to buy your brand. Placing brand ambassadors in store to support your peak promotions are proven to assist customers looking to purchase considered items, supporting the majority of consumers who want to experience a product or ask advice before making a decision.

Whether buying online or in store, Black Friday is guaranteed to make the headlines this year, either for record sales or for more riots in supermarkets over discount appliances – perhaps it will be both. Black Friday is now a retail institution, which begins the Christmas peak shopping period for both retailers and brands.

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Staff key to a successful peak period

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With last year’s Black Friday generating a 10 per cent increase in footfall compared to previous years, research from Gekko highlights the need to recruit and train in-store brand ambassadors to maximise in-store opportunities for the 2015 peak festive period.

A staggering 50 per cent of shoppers said that there is often not enough staff on the shop floor to help them when making a purchase decision. There is also concern over the manner of in-store staff, with over half (52%) of shoppers complaining that they are too pushy about making a sale.

Despite the growth of online sales, nearly three quarters (74.2%) of shoppers benefit from the touch, feel and physical comparison of products when making purchase decisions. A quarter (26.35%) of shoppers buy in-store when they are purchasing items they need to think about and choose carefully and over half (56.8%) head in-store for advice when making a considered purchase.

Sarah Mandeville, recruitment manager at Gekko believes that staff hold the key to converting sales during the peak-time rush:

“Whether they are full-time or temporary over the peak period, retail staff must demonstrate passion for the product and the ability to make a positive impression on shoppers. In-store is a vital touch-point for consumers, and retailers need to ensure that their staff are trained to maximise every opportunity. In a competitive landscape, which is heightened during peak, a retailer will only get one chance with the consumer.”

To manage the peak-period, here are five important action points for retailers to get the most out of their staff:

1. Allow time for training – Speed is often important when training temporary staff in the run-up to Christmas. However, staff will be more motivated and likely to convert more sales if they are immersed in the role. Take time to build your team’s knowledge and understanding of the brand, company background and product range. In an omnichannel environment, where shoppers can obtain product information using their smartphone, your brand ambassadors must know more than just the product they are selling.

2. Ongoing support – Training shouldn’t just be delivered at the beginning of the peak-period. Once the staff are in place, ongoing revision, recaps and coaching should be continued to keep the team sharp on sales messaging and promotions.

3. Create a team environment – staff may not all work on the same days or in the same locations. Using group chat or social tools such as Facebook or Google Hangouts can help to communicate simultaneously and build communities. To lead the team environment, allocate a mentor as a point of contact to motivate and be contacted at any time.

4. Don’t just motivate with money – Monetary incentives can be short-lived. To motivate the team, it’s worth creating friendly competition with leader boards and prizes. This can be a fun way to build a positive attitude among the workforce.

5. Treat everyone the same – To make employees feel part of the team, employers need to treat temporary staff as though they are full-time employees. Putting effort into training and making temporary staff feel part of a larger team can be a motivating factor for staff in itself.

Read more at: http://digitalmarketingmagazine.co.uk/digital-marketing-news/research-shows-retailers-could-suffer-over-peak-period-with-lack-of-in-store-staff/2622

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